Account Manager

As an Account Manager at Ohi, you will lead all post-sale interactions with Ohi’s e-commerce brands, handling ongoing communication, producing reports to highlight their successes with Ohi, and looking for opportunities to expand our brand partnerships. You will be part of a team that prioritizes collaboration, attention to detail, and having fun. You will be part of a company that is democratizing instant commerce for all e-commerce companies, providing consumers with a faster, more engaging, and more sustainable post-purchase experience.

Responsibilities include:

• Own all post-sale touchpoints with brands, building lasting relationships and bringing in relevant team members to ensure our brands’ success
• Be data-driven, using customer data to provide monthly reporting to our brands on performance and how they can improve
• Expand the partnerships with our brands, help them launch in new cities, expand their product ranges, and implement new features
• Conduct regular check-in and feedback sessions with our brands to understand how the product is working for them and what they would like to see improved
• In addition to these responsibilities, as an early-stage startup, you will also be able to contribute to multiple other areas of the business, whether it be customer pricing, sales plans, or product development

Skills and Requirements:

• 3+ years in an Account Management role in an established start-up
• A great communicator and team player, able to succinctly express ideas to the wider team and brands as the face of Ohi
• Demonstrated excellence in past roles, consistently going above and beyond expectations
• Be comfortable analyzing data, using Excel & Powerpoint to create monthly reports - being highly detail-oriented is a must
• You are excited by the prospect of being in a rapidly growing organization and have the ability to adapt to its changing needs
• Operations or E-Commerce exposure and experience a major plus

What We Offer:

• Great compensation package, including a mix of cash and equity incentives
• Full benefits package with 5 weeks PTO expected, 401k, Health, Vision & Dental
• Regular team events, both virtually and in-person
• A highly collaborative and entrepreneurial environment