Customer Success and Sales Operations Manager

HootBoard is hiring a Customer Success and Sales Operations Manager to lead HootBoard’s post-sales operations, customer success & overall administration.

The successful candidate will lead all the post-sales operations from invoicing to fulfillment & installation. They will be responsible for the overall post-sales experience in creating a feeling of trust with customers. In addition to that, the candidate will create & maintaining process outlines for the post-sales experience. This includes activities like customer training, coordinating with vendors, creating & tracking shipments, and problem-solving a variety of customer problems.
This position will also include responsibilities for overall account management & customer success.

About HootBoard:
HootBoard is the first social + kiosk platform for visitor & citizen information. In other words, we have combined social features on kiosks which makes them a great resource for travel, tourism, smart city & other people information applications.

The Team:
At HootBoard you will be working along with some smartest developers and product designers. You will be a critical part of our business team and will be the first growth hacker and will have a huge impact on HootBoard’s success. At HootBoard, we believe in holding each other accountable, delivering results, and having fun while doing it.

Key Activities:

• Post-sales operations like invoicing, receiving payments, etc.
• Coordinate with vendors on fulfillment and delivery
• Communicate with customers on the overall progress of the delivery & execution
• Review and triage customer tickets and assign them to the right team member.

You & Your Skills

• You shall be a savvy email communicator with 3rd parties.
• Strong computer skills in various software including document editing, spreadsheets, task management systems, etc.
• Have basic knowledge of accounting.
• Must be comfortable in "fighting fires" if a situation were to arise. Have strong nerves.
• Have maturity and poise to deliver not-so-optimal news if need be.
• Be capable of designing and setting processes to streamline services.
• Put the customer first - You will be empowered and responsible to address customer issues.
• Be resourceful: Situations arise and you should feel comfortable solving them.
• Comfortable wearing multiple hats. You will form the backbone of the business operations.
• Be open to taking more responsibility. Be open to growing.
• Be open to learning new skills. You will have to.
• PS: This position can allow significant remote work but needs to be based in Philadelphia - Bethlehem - Trenton NJ Region. Some office commute expected.