Customer Engineer

About ISchoolConnect:

iSchoolConnect is an online platform that makes the University Admissions process hassle free, fun and accessible to students around the globe. Using our unique AI technology, we allow students to apply to multiple universities with a single application. iSchoolConnect also connects with institutions worldwide and aids them in the transformation of their end-to-end admission processes using our various cutting-edge use cases. Our technologies include the Conversational AI chatbot, Document Grader, Video Interview Analyzer, and a Single application use case which aids institutions with International Enrollment Management.

iSchoolConnect's Mission
To make the college and university admissions process hassle-free, fun and accessible to students around the globe
For more information visit: https://ischoolconnect.com/
LinkedIn Page: https://www.linkedin.com/company/ischoolconnect/

Role: Customer Engineer

Work Location: Massachusetts, Utah, Illinois, remote(will be considered)

Job Overview:
As a Customer Engineer, you will work with the Sales team to introduce iSchoolConnect to our leads and customers. You will help prospective, existing customers and partners understand the power of iSchoolConnect, brainstorm on the technical and business challenges faced by them, problem-solve any potential technical roadblocks. You will also be part of the team that works closely with Google Cloud and Google for Education on bringing in new business.

Responsibilities and Duties include:

• Challenge and motivate customers and internal teams to solve difficult problems with ground-breaking and unique solutions leveraging technical and business competences.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop a strategy to resolve technical blockers.
• Manage the technical relationship with iSchoolConnect’s customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
• Work hands-on with customers to demonstrate and prototype iSchoolConnect’s solutions in customer/partner environments.

Requirement:
Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• Some experience in a technical sales or consulting environment or on an enterprise architecture/systems engineering team. Experience with modern technologies.
• Ability to speak and write in English fluently and idiomatically.
• Ability to travel as required.

Preferred qualifications:

• Master's degree in Computer Science or a related technical field.
• Experience working with customers in the Higher Education sector.
• Demonstrated understanding of the broader cloud marketplace and the differentiators in offerings.
• Ability to quickly learn, understand, and work with new and emerging technologies, methodologies, and
• solutions in the Cloud/IT technology space.
• Effective presentation skills, with the ability to deliver technical presentations

Perks:

• Work on challenging and engaging real-world projects in the edtech space
• Collaborate with experienced sales professionals
• Work closely with a mentor who has over 15 years of experience in the field
• Flexible time off - We consider vacations a healthy and important part of the work. Paid and unlimited vacation time for interns and employees is what we take pride in.
• Wellness Stipend - a wellness stipend or a discount on a gym membership to encourage employees to be health-conscious
• Recognition awards – Cash incentives for a job well done
• Flexi-work schedules – we do not have an in and out time for employees.
• Getting your work done is all that matters
• Corporate swag and freebies
• 13” latest Apple MacBook for all interns and employees
• Annual trips