Customer Service Representative.
(No experience required)Job Location
Job Type
Full TimeVisa Sponsorship
AvailableRelocation
AllowedSkills
Hiring contact
Vincent FerraroThe Role
The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Customer Service Responsibilities list:
1. Manage large amounts of incoming phone calls
2. Generate sales leads
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Follow communication procedures, guidelines and policies
*Take the extra mile to engage customers.
Requirements
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma or higher.