Customer Success Associate

Have you worked in the Insurance & Financial Services industry or are interested in getting your foot in the door of this industry?

If so, join our team at Mirnana. We are looking for candidate to join our team based in Washington on a permanent basis. No experience necessary. We will train you on everything you need to know to be successful.

Both Part-Time and Full-Time roles are available.

Only requirements are:

• You have valid work authorization
• You are fluent with English
• You are able to work Monday to Friday for a minimum of 4 hours per day

Your primary responsibilities will be to:

• Help your customers by completing administrative tasks.
• Processing payments for customers when required.
• Answering inbound calls and making outbound calls to customers (no sales calls – only service calls)
• Establish customer relationships over the phone and follow up with customers, as needed.
• Maintain quality records in a fast-paced collaborative team environment and on all customer interactions.

What experience you will bring to the team:

• Can communicate clearly, professionally and empathetically on every interaction
• Proven ethical behavior
• A successful track record of driving business results
• Thrive on accountability to your team and your work
• Self-sufficiency and a high degree of autonomy – Resourceful to know where to find answers
• Ability to perform and work well under pressure
• Are detail orientated
• Handle multiple computer applications while helping customers on the phone
• Have a desire to learn

Desirable but not required:

• Candidates who have multi-lingual skills – speaking, reading and writing proficiency in languages in addition to English.
• Prior experience in Salesforce
• Prior experience in customer service roles
• Prior experience or a good understand of the Insurance industry

Mirnana Benefits Include:

• A strong culture underpinned by values that are truly lived every day
• An environment that embraces learning and development of all employees
• Flexibility to work in the way that brings out the best in you. Manage your own hours – as long as the work gets completed each day, your hours can be flexible to suit your life.
• The ability to work in an environment that supports you
• A focus on diversity and inclusion
• Competitive benefits and pay based on individual performance
• Career progression opportunities to those willing to grow with the company

Mirnana is an equal opportunity employer.