Sr. Manager (Ops)

Roles and responsibilities

Responsible for onboarding and activation of 100s of schools that are acquired every month
Create and optimize processes for efficient activation of the schools
Own the entire training organization and its process which is the most important part of school activation
Define and optimize KPIs for training team and process
The person will be the owner of the company’s knowledge base
Develop a high performing team that is aligned to impact

Desired candidate

5+ years of overall experience in creating and managing scalable processes
2+ years of experience in managing training and L&D processes
Strong written and oral communication skills, with excellent attention to detail.
Good command in creating content (videos, documents, etc) for training. Content of product training will be preferred.
Prior experience in creating a knowledge base will be preferred
Experience in managing training organization is a must
Strong organizational skills including the ability to balance and independently manage workload, for self and team, that includes multiple concurrent priorities.
MBA in HR will be preferred from tier 1 or tier 2 institute