Product Manager for Thailand Market (Based in HQ Taiwan, Taipei)

About: iKala Shoplus
We are the #1 fast-growing social commerce platform in Southeast Asia that aims to empower Small-to-Medium sized businesses to succeed in social commerce with AI.
We reach over 7 million online shoppers per month in Thailand via our messenger chatbot, and generate 550,000 orders / month through our system.

We are loved by partners, being a messaging and marketing partner with Facebook, technology partner with Google, and business partners with Thailand social commerce ecosystem such as Siam Commercial Bank, Kasikorn Bank, logistic partner, Thailand Post, Kerry, and J&T.

We have a world class team, cofounder team Sega Cheng (ex-Googler), and people from Yahoo and Microsoft. We are also backed by the Fortune 500 IT company - Wistron Corp; if you join us, you will experience a dynamic multi-national working environment, with talents from not only Thailand, but also Taiwan, Philippines, Malaysia, Indonesia, and Vietnam.

*Job Description *

This position is the key role to represent Thailand users needs accurately and fairly to create the best possible value for Shoplus by teaming up with local Thailand PM / marketers and HQ developers, designers to deliver Shoplus applications across the iOS, Android, chatbot, and web platforms, based on users' feedback and data.

Responsibility:

There are 5 skill areas that we explicitly set expectations for and judge performance against. There are:

1. Insight Driven
   Use customer insight to ensure that they deeply understand our customers’ problems, define the correct priorities to tackle and create a clear brief.

2. Strategy
   Responsible for shaping​ product area strategy with close support from a manager.

3. Execution
   Ship the ​whole​ customer experience.
   Develop the product requirements documents, schedules and supporting materials in partnership with design, content, technology, social, marketing and 3rd party vendor/partner teams.

4. Driving Outcomes
   Can demonstrate meaningful impact ​to customers and our business.
   Establishes and drives​ a consistent shipping cadence.

5. Leadership Behaviors
   Communicates with the team, product leadership and key stakeholders frequently and effectively​. Ensures all involved are aware of the team strategy, initiatives and priorities.
   Facilitate communication across all project phases and proactively alert senior management of changes to scope, timelines, resources and vendor/partners management issues

Required Experience and Skills​

3-5 years of product management experience
2 years+ of a multinational environment working experience
Fluent English communication (English interview will be required)
Ecommerce relevant industry experience is a plus.
Being able to communicate in Thai is a plus.

About Us
Owned by iKala, Shoplus is an AI social selling service targeting SEA social commerce merchants.
Based on its cutting-edge technology and human-centered product design mindset, Shoplus provides a one-stop solution including AI-Live Sell, AI-Chatbot, and AI-Messenger Plug-in for both business level and individual social commerce merchants across multi-devices anywhere anytime through Shoplus.

Media Coverage:

Offline Retail Gets Help from Made-in-Taiwan AI
Shoplus Aims To Be the Next Big Data Driven And AI-Enabled Tool For Merchants
Southeast Asian merchants embracing livestream sales
Shaping Post-Pandemic Business: It’s Time for AI Commerce
Home-based F&B businesses flourish amid pandemic
Shoplus: Thailand leads in Q2 social growth
Check iKala Press Room for details