Product Manager

About UPSTACK:

Launched in 2017 in New York, N.Y., UPSTACK is transforming the way cloud and internet infrastructure is sourced and sold. The company uses advanced technology to enable an extensive team of cloud infrastructure advisors to offer customized solutions for businesses of all sizes.

UPSTACK recently secured a substantial equity investment from Berkshire Partners, a firm with over 35 years of investment experience and deep sector expertise in technology and communications. The investment—the largest in the IT agency space—will be used to evolve UPSTACK's intuitive technology platform, expand its product and service portfolio and accelerate its direct investments in the industry's top-producing sales agencies. To date, the company has acquired nine independent agencies to become the largest and fastest-growing agency in the technology industry.

We are looking for teammates who will thrive in the dynamic environment of a start-up and who are excited to join a company where they can both make an immediate impact and set the tone for future growth.

Skills and Requirements:

Product Experience – Has experience in the development of SaaS products through an agile process. Experience in product discovery, documentation, story creation and acceptance are pluses.

Passion For Design and Customer Experience - Loves delivering simple solutions to complex problems and finds joy in the success of great products, both within and outside of the organization. Believes in the impact of good design.

Communication and Collaboration - Understands the importance of clear communication across cross-functional teams (UX/UI, Customer Success, Marketing, Sales, Engineering) and can represent customer needs within the organization while bringing an engineering mindset to solving product design problems. Able to grow into a key role in the company - contributing to product strategy decisions and driving product features seamlessly through the process of design and development.

Versatility – Can join a fast-moving team and make an immediate impact, facilitate meetings (both face-to-face and remote), understand the implications of prioritization when making quick decisions, author and breakdown stories and use cases with engineers, and pay close attention to detail when reviewing work.

What You’ll Be Responsible For:

● Become an UPSTACK platform expert
● Be responsible for driving product projects to successful completion
● Create and manage the product backlog for key products – where you will assist in the execution of features development to deliver the most value within the project time frame
● Communicate product requirements and priorities between designers, engineering team and key stakeholders
● Source feedback from customers and run discovery sessions, documenting and communicating findings to the team
● Map product opportunities to customer outcomes and business OKRs
● Work with onsite and offshore development teams to scope, estimate, prioritize, test, and deliver results for customer products
● Communicate project status and deliverable time frames to key stakeholders
● Monitor, measure and evaluate success of projects and iterate as needed
● Participate in daily standups, weekly planning meetings, retrospective reviews, and other product meetings
● QA/QC work for delivered products
● Work in collaboration and coordination with UPSTACK’s customers and other functional teams, including Sales, Customer Success, Business Operations, Finance, and Marketing.

What Else We’re Expecting:

● Exceptional core values – not only does the right thing, but does the thing right
● Highly competitive, motivated by winning
● Curious, resilient self-starter with a “can-do” attitude
● Not only adapts to but embraces change
● Collaborative with a willingness to roll up one's sleeves and work on projects and tasks even if it falls outside of stated job responsibilities

● Solutions-oriented problem-solver that is focused on execution
● Entrepreneurial by nature. Not afraid to challenge the status quo in order to find better ways to get the job done
● Data fluent; leverages empirical evidence to inform decisions and opinions
● A trustworthy and committed teammate