Community Executive

A Day in the Life of the Community Executive might look something like this:

• Implement our distributed leadership strategy which is designed to build a vibrant (engaged) community. This includes driving members through our member engagement funnel from on-boarding to leadership status.
• Collaborate with the wider content team to publish engaging posts: text, image and video content.
• Respond to comments and member queries in a timely manner.
• Monitor and report on member feedback and trends.
• Organise and participate in events to build community and boost brand awareness.
• Coordinate with Marketing & Government Relations teams to ensure brand consistency.
• Build relationships with customers, potential customers, industry professionals and journalists.
• Support the training of the programme delivery teams to onboard and manage their cohort members.

As well as sharing our ambitions and values you will have:

• Experience of building communities online, especially in the B2B space.
• Experience of running online events and activities (e.g. managing an ambassador programme or creating a content series) that generate engagement in an online community as well as understanding community management practises and working with other Community Managers.
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events).
• Excellent verbal communication skills.
• Excellent writing skills.
• Ability to interpret website/app traffic and online customer engagement metrics.
• Attention to detail and ability to multitask.
• Be entrepreneurial, with a collaborative approach.
• Be passionate in supporting the entrepreneurs and their c-suite.
• Be self-motivated, curious and comfortable working independently as well as being able to establish great relationships internally and externally.
• Have a proven ability to work well under pressure with a high degree of flexibility and fluidity.
• Be committed to quality, with the will to drive improvements.