Community Manager

**Imagine your dream office... Now, try again.

Mindspace is a rapidly growing global provider of inspiring workspaces for teams of all sizes. Our community consists of enterprise companies and established startups, as well as small businesses, entrepreneurs and creative freelancers. With members in 30 locations across 7 countries, we are setting the gold standard for flexible workspaces around the world. This full-time position is based in Philadelphia. You will be reporting to the Senior Community Manager and to the Sales Team, and you will be responsible for expanding and deepening our relationships with existing clients and successfully converting new clients.

**Your day at Mindspace

As a Community Sales Manager, you will be responsible for all aspects of pre-sales and sales of our spaces, as well as customer success, retention, and upsell. You play a key role in our sales efforts through the qualification of leads and deal-closing.

*What will you be responsible for:
*
Pre-sale and Sales

• Qualify SMB leads - convert them to tours and closed deals (inbound & outbound)
• Understand the customer’s needs, ensuring that the solution that is provided matches customer expectations across all areas - functional, service, timeline, budget, quality, etc.
• Provide a suitable proposal offer (Office+Ancillary revenue), based on Mindspace guidelines
• Follow up with the customer, maintaining a consistent, open channel - our customers come first
• Work closely with the Community Manager to achieve smooth onboarding

**Customer Success - Retention and Upsell

• Analyze and optimize sales targets (Office+Ancillary revenue) for each SMB customer
• Identify new needs/challenges for the customer and forecast future expansion
• Make sure any payment issues are taken care of on a monthly basis
• Execute SMB retention plan
• Support the Customer Experience team in terms of member support and service

**Do you have the following experience?

• BA/BSc/MA
• 2-3 years of experience in B2B sales - a must!
• Extensive experience working with a diverse range of companies and stakeholders
• In-depth and thorough knowledge of co-working products, including best practice solutions, business process - an advantage
• Strong oral and written communication skills

**Perks and benefits:

• Health Care Plan
• Retirement Plan
• Paid Time Off (Vacation, Sick & Holidays)
• Professional Training & Development
• Pet-friendly office
• Company events
• Commuter benefits

Mindspace is an equal opportunity employer