Inside Sales Associate

Are you ready to be a part of a start-up team that is changing the way offices communicate globally?

About Crux Labs
Crux Labs (https://www.crux-labs.com) is an early-stage telecom technology start-up making Unified Communications products for SME and Contact Centres. In a nut shell, our products, Crux LX and Crux VX, are wireless all-in-one Router, IP-PBX and Unified Communications product that are smart and cost-effective alternative to complex and expensive telephony solutions for small businesses as well as call centres. Crux Labs offers opportunity to talented individuals to grow in an entrepreneurial environment. Join this start-up team that is poised to disrupt the Unified Communication space across the world.

About the Role
Do you enjoy working in a fast-paced rewarding environment and are motivated to complete sales by providing differentiated and excellent customer service? If yes, then read on.

We are looking for an Inside Sales Associate to join our Sales and Marketing team with focus on Singapore, India, South East Asia and North America. This role requires prior experience with telecom and unified communication products and technologies, especially VoIP and PBX kind of products. If you are a persistent individual, with an entrepreneurial streak, with a desire to exceed and succeed in a sales job, then this role may be for you. In this role, you will be accountable for a monthly sales target for identifying potential customers, following a consultative sales process and driving sales closures by cold emailing and calling. A good degree of customer empathy, especially towards SME businesses and business owners is desirable.

Key Responsibilities

• Responsible for creating a daily / weekly / monthly funnel by researching and mining suitable customer personas and profiles, and finding the right contact for cold calling and emailing to generate new customer opportunities

• Answer, manage, follow-up and close incoming enquiries (email, website live chat, social channels on fb - linkedin - twitter and others, and telephone enquiries)

• Effectively use f2f and online meetings like audio / video calls, IM, to get sales closures cost efficiently

• Develop business in line with company objectives and monthly targets

• Build a strong and accurate sales pipeline and be accountable for weekly and monthly forecasting

Required Skills and Experience

• 2-4 years of hands-on experience with Inside sales, Customer research, Consultative sales, Sales and mining tools, CRM, Customer service

• Proven track record of strong individual sales with passion for excellent customer service, producing consistent sales outcomes

Required Competencies

• Fluent with spoken / written English, articulate and excellent communicator over emails, phone calls and in-person

• Self-starter, self-initiated, self-motivated, requiring little oversight

• Knows when to work as a team and when to work independently

• Proactive in upskilling oneself with new tools and technologies

• Excellent problem solver who can get things done and take them to completion