Client Service Analyst

*About Syfe *

Syfe is one of the fastest-growing digital investment platforms in Singapore. We build personalized, diversified portfolios using proprietary algorithms and state-of-the-art technology. Our mission is to enable sophisticated investing at a low cost.

In July 2021, we closed a S$40 million Series B funding round led by Valar Ventures , just 9 months after raising Series A. Our existing investors followed on their original investment in a short time frame, which speaks volumes about our rapid growth and our future ahead. Moving forward, we will accelerate our expansion across geographies, launch new products and grow our team.

The Syfe team consists of industry experts from finance, e-commerce, and technology. We come from startups as well as large corporations. Excellence in execution is in our DNA. We aim to become Asia’s largest Digital Wealth Manager by leveraging technology to provide a superior investing experience for our customers.

Syfe was named Best Digital Advisory Solution at DigFin Group Innovation 2021. Find out more about us at www.syfe.com

Find out more about us at www.syfe.com.

Press links - Bloomberg, Business Times, TechCrunch

*The Right Profile:- *

The Client Service team serves as the voice behind Syfe’s brand. As the first line of service and support for our clients, our Client Service Representative work closely with internal stakeholders to ensure an optimised client experience at each touch point.

You will be responsible for providing world-class customer service, solutions and support to our clients. We are looking for individuals who are enthusiastic, quick-thinking, and willing to go the extra mile to provide an exceptional client experience.

Responsibilities:-

Serve as single point of contact for client queries and engage clients to gain a full understanding of client service needs and gaps

Take ownership of assigned client support tickets and ensure prompt resolution to all client inquiries and issues

Work closely with internal stakeholders to deliver customer service that exceeds client expectations

Adapt and select appropriate templates for responses to repeated issues

To craft professional responses to clients based on understanding of internal processes and product offerings

To resolve clients’ issues based on understanding of internal process and reach out to internal stakeholders if required

Understand and adhere to escalation matrix for complex or high priority issues

Demonstrate exceptional prioritisation and time management skills and, through escalating when appropriate, maintain and enhance long-term client relationships

Continually build familiarity and knowledge of Syfe’s product offerings and become the domain expert on the usage of all features within the app

Adhoc projects may be allocated from time to time

*Minimum Qualifications:- *

2 - 5 years of previous experience in a role with a strong client management focus preferred

Experience using Zendesk or an equivalent customer service software preferred

Financial services experience preferred but not required

Excellent command of written and spoken English

Able to work independently/remotely and also as a team player

Have a can-do approach to resolving client requests

Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive

Strong communication and interpersonal skills

The Syfe Advantages:

Annual learning allowance for work related online courses and book

Annual recreational allowance

Allowance for home-office setup

Latest M1 Macbook Pro + as required hardware and software

Best of all, our specialty is helping people manage their money. We will help you learn how to manage your own money like a pro