Client Relationship Manager (w/SEO Knowledge) Needed

The Role
Pearl Lemon is looking for an Account Manager who can be in charge of managing a company's relationships with its customers.

The goal is to keep clients or accounts as long as possible. This involves ensuring continuous communication with customers, sharing regular updates on their campaigns and projects we are working on as well as managing challenging situations. The Account Manager keeps a customer database and addresses and actions any needs they may have.

The Account Manager is also in charge of finding new businesses, he can be assigned to new prospects, given accounts, or a combination thereof.

Tasks may involve project management, strategic planning, sales support, service application, logistics, and marketing.

POSSIBLE Responsibilities:
Development of long-term relationships with accounts
Ensuring clients receive requested products and services in a timely manner
Communication of client needs and demands to the company
Forecast and track of client account metrics
Management of projects within client relationships, working to carry out client goals while meeting company goals
Identifying opportunities to grow business with existing clients
Coordination with staff members working on the same account to ensure consistent service
Collaboration with the sales team to reach prospective clients
Service for multiple clients concurrently, often meeting deadlines
Keeping records of client transactions

Required Skills and Experience:
Experience in client-focused solutions
Project management skills
Ability to listen and understand the clients challenges
Ability to communicate clients’ needs with staff
Talent for influencing client management
Ability to manage multiple projects and relationships simultaneously
Good knowledge of SEO or keen interest in learning
Negotiation, communication and presentation Skills
Strong organizational and time-management abilities