Avatar for Off The Record

Fight your traffic tickets directly from your smart phone

Fast Paced Customer Service or Paralegal @ Growing Tech Startup

$37k – $50k
Apply now

JOB DESCRIPTION :

Do you have experience working in a fast-paced environment, handling everything from incoming phone calls and emails to live chats and processing orders on the spot? If so, we want to hear from you!

We're looking for a stellar individual to handle our customer service contacts. You'll be managing a high volume of customers who are interested in fighting their traffic tickets.

You must have a customer-centric attitude and an ability to learn on the go!

*RESPONSIBILITIES : *

• Answer incoming phone calls
• Place outbound customer phone calls
• Reply to customer emails
• Manage our ticketing system (FreshDesk)
• Various clerical and data entry duties.

We are a startup, so it's always all-hands-on-deck and new duties and responsibilities will come up.

*THE COMPANY : *

OffTheRecord.com - we make it easy for drivers to fight their traffic tickets. There are 225 million drivers on the road in the US, and each year these drivers get a total of 41 million tickets. We're going to help them all!

*QUALIFICATIONS : *

• Exceptional customer service skills (This is a must!)
• Exceptional written and oral communication skills (This is a must! Please include a cover letter.)
• You must be super tech-savvy! Do you use a lot of keyboard shortcuts? Know how to make the most of your browser? If you don't feel like your laptop is an extension of your body, this role is probably not for you.
• Ability to multi-task
• Proven attention to detail
• Self-starter, able to complete work with minimal guidance/supervision

NICE TO HAVE:

• Paralegal experience or experience working in a law firm
• Familiarity with social media
• Basic image editing skills
• Speak another language

*OPPORTUNITY : *

Looking to hire immediately. We're a startup with plenty of room for growth.

*JOB TYPE : *

  • Fulltime
  • Medical + Dental benefits
Location
SeattleRemote
Hires remotely in
United States
Job type
Full-time
Visa sponsorship
Not Available
Experience
3+ years
Hiring contact

Meet your team

People you would work with in this role
Founder @Off The Record • Worked at @Amazon, @Expedia • Studied at @University of Waterloo

Off The Record at a glance

Fight your traffic tickets directly from your smart phone

Off The Record focuses on Marketplaces, Transportation, Legal, and Vehicle Drivers. Their company has offices in Seattle. They have a small team that's between 11-50 employees.

You can view their website at https://offtherecord.com or find them on Twitter, Facebook, and Product Hunt.

More jobs at Off The Record

View all jobs

Customer Sales Associate

Similar jobs to Fast Paced Customer Service or Paralegal @ Growing Tech Startup at Off The Record

Avatar for Keepe
On-demand Repairs/Maintenance Network for Residential-focused Enterprises
Avatar for Keepe
On-demand Repairs/Maintenance Network for Residential-focused Enterprises
Avatar for Keepe
On-demand Repairs/Maintenance Network for Residential-focused Enterprises
Avatar for Barsala
The next generation hospitality company
Avatar for SWZLE
SWZLE Offers the World's Best Eco-Friendly Drinking Straws
Avatar for Attunely
Machine Learning for the Financial Services Industry
Avatar for Riverside Payments
The #1 Service Provider for Bars and Restaurants!
Avatar for Expert in Hope
If You're Feeling Stuck, Uninspired or Lacking Motivation - Let us use Hope to get you back on Track