Sr. Client Account Manager - New Delhi

The profile will be responsible for understand project needs, details, requirements, timelines and will be responsible for ensuring the same is delivered.

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.

You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

******* Responsibilities *******

#Operate as the lead point of contact for any and all matters specific to your customers

#Build and maintain strong, long-lasting customer relationships

#Develop a trusted advisor relationship with key customer stakeholders and executive sponsors

#Ensure the timely and successful delivery of our solutions according to customer needs and objectives

#Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

#Forecast and track key account metrics

#Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

#Assist with high severity requests or issue escalations as needed

******* Requirements *******

#Proven account management or other relevant experience

#Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and CxO -level

#Experience in delivering client-focused solutions based on customer needs

#Proven ability to manage multiple projects at a time while paying strict attention to detail

#Excellent listening, negotiation and presentation skills

#Excellent verbal and written communications skills

#Excellent & effective corporate communication skills