Cafe Manager/Director of Ops

Position Title: Cafe Store Manager/ Director

Job Summary:

The store manager is responsible for leading all team members in the efficient and profitable operation of Ground Up Coffee & Bites (GUB) He/she is responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. The store manager creates the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules.

Store Operations:

*Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.

Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
Oversees daily cash transactions. Able to perform all POS duties, front and back of house functions including opening and closing procedures.
Maintains proper loss prevention standards, reviewing cash handling procedures, which may include deposits and safe procedures.
Maintains a clean well-merchandised store, following visual presentation plans and standards.
Able to plan, execute and communicate all sales promotions and new product information effectively and efficiently.
Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates ongoing training and development of current staff.
Promotes and practices safe work habits, identifying and resolving potential safety hazards.
Service:

Is the Role Model for outstanding service and “owner” of the service initiative at his/her store.
Proactive in solving customer problems and satisfying customers in various situations.
Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.
Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
Assesses and provides adequate staffing to provide efficient and friendly, superior service.
Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.
Product:

Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
Ensures that all Company food offerings maintain the highest quality.
Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
Training & Development:

Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge where team members input is encouraged and valued.
Demonstrates the ability to lead, effectively communicate, and champion Ground Up Guiding Principles, House Rules, and Standard Operating Procedures.
Coaches and counsels team members for improved performance, documenting developmental plans as necessary.
Qualifications:

College education preferred. 1-3 years retail management experience required. Barista experience required
Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.
Must be able to work overtime, including weekends, evenings and special events as needed.
Well-organized, detail-oriented and able to multi-task.
Must have effective problem solving/decision making abilities.
This position will require frequent standing and use of hands and arms.
Must be able to lift up to 50lbs and frequently bend and twist from the waist.
Must have excellent verbal and written English communication skills.