Avatar for Miles

The app that rewards all your commute & travel

Customer Support Specialist

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What you will do

  • You will own app user relationship and resolve complex problems quickly and with the highest quality
  • Resolve user inquiries primarily through email while maintaining aggressive SLAs
  • Escalate issues and triage with engineering and product team
  • Serve as the voice of the customer and act as a liaison between customer and stakeholders
  • Contribute to Help Center & FAQ materials
  • Be a subject matter expert on the product
  • Maintain excellent interpersonal skills and professionalism while delivering the best customer service
  • Use customer feedback to pilot new support products

What you'll need

  • Bachelor’s degree
  • 1 year+ in a Customer Services position
  • Familiarity with Zendesk or other similar customer support tools
  • Familiarity with Jira or similar bug tracking tools
  • Familiarity with smartphone devices (Android/iOS)
  • Excellent organizational, communication and interpersonal skills
  • Adjust and adapt in a dynamic, fast-paced work environment
  • Commitment to excellence in behavior, performance and work product
Location
San Francisco Bay Area
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Miles at a glance

The app that rewards all your commute & travel

Miles focuses on Marketplaces, Artificial Intelligence, Transportation, and Mobility. Their company has offices in Redwood City. They have a small team that's between 11-50 employees. To date, Miles has raised $6.125M of funding; their latest round was closed on April 2019.

You can view their website at http://www.getmiles.com or find them on Twitter, Facebook, and LinkedIn.

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