Sales Support Executive

As a Sales Support Executive, you will support inbound enquiries with regards to our translation and training services from several markets such as Hong Kong, Malaysia and Singapore and drive regional government /corporate tender submissions. You will report to the Sales Director.

Location: Singapore

Your Impact:
1. Customer Service/ Inbound Sales – 45%

To answer all enquiries on the organization’s communication channels in a timely manner:
(i) Website ‘live’ chat app
(ii) Customer service/sales inbox for Singapore, Malaysia, Hong Kong, India, Philippines
To prepare and send quotations for simple sales enquiries
To promptly forward certain types of sales enquiries to the respective account managers for immediate follow-up
To call clients for feedback:
(i) For sent quotations and amend pricing where necessary to close the deal
(ii) If they reject a quotation, to find out where we can improve
(iii) After a service is delivered, to find out what we did well, and where we can improve

2.Tender Management – 45%

- To prepare and submit tenders on our key service lines
- To identify new tender portals and ensure that we submit tenders across a variety of tender portals
- To shortlist potential tenders that we can submit and discuss requirements with our delivery team
- To customize our tender submissions pitches according to the audience and the service line we are pitching for
- Lost tenders: to call the persons in charge of the respective tenders to ask for feedback on improvement areas

3. Local Operations and Onsite support -10%
Operational support at local/regional projects


Your Career Path:
Learn about the complexities and exciting aspects of supporting the Sales team on a regional scope and working with virtual/remote teams
Develop expertise working on respective country government / corporate tenders and their procurement portals/ systems
Develop understanding of the stages of the sales process for Language learning and Event Technology, how it is managed and overall impact to the business

Potential next steps:
1) Senior sales support covering a larger market
2) Business Development / Account Management
3) Strategic Accounts



Your Potential Profile:
- 1-2 years of experience in corporate sales or sales support function
- Self-motivated individual who enjoys working independently
- Great communication skills, Fluent English required (speaking) to communicate with regional clients
- Highly motivated and independent individual with an eye for detail and analytical skills
- Ideally passionate about language learning or event technology services
- Prior experience with preparing complex quotations and contracts would be ideal


Your Benefits:
- Base Salary: SGD 1.5K – 1.8K / month (Open to negotiation, based on your experience)
- Solid Induction Programme with personal mentor
- Best functional training program in the industry
- Personal Development Plan with weekly coaching and external trainings
- FlexiTime working options
- FlexiPlace working options
- Quirky office environment
- Exposure to leadership development program
- Access to the latest tech and gadgets