Customer Service Representative / Communications

Feeling left out from the game changing opportunities that eCommerce presents?

Itchy about wanting to be part of the next wave of online innovation?

If yes, then budli.in presents you with an opportunity wherein you can help create and define the ReCommerce space in India and offer a unique selling experience. ReCommerce is expected to be a multi-billion dollar industry in the next few years.

The route:

To briefly introduce you to our venture and vision -budli.in is working on bridging the digital divide in india by facilitating the adoption of technologically advanced gadgets by a wider section of society and also handling of these used devices in an environmentally friendly manner. We aspire to define a new space of online commerce i.e. ReCommerce (Reverse Commerce). We enable users to part with their used gadgets in a socially and environmentally responsible manner by providing them a convenient and reliable service which also offers value. Our users can value and sell their used gadgets instantly and directly to us. These devices are then resold through various channels. We also facilitate the monetization of the same and thereafter donate the proceeds to charitable causes.

Customer Delight Executive
(Licence to Wow! - achieve customer service Zen)

Duties & Responsibilities

• Communicate effectively with leads / customers over IM chat / email / phone
• Follow-up with customers
• Coordination with various teams
Logistics coordination
• Update status & reports
• Collate leads from online and offline sources

Job Requirements

• First and foremost - A People Person!!
• Excellent communication skills (verbal English & Hindi, written English)
• Patient listener
• Energetic
• Courteous mannerism
• Friendly attitude
• Creative thinking
• Quick thinking
• Required to rapidly research and troubleshoot
• Interpersonal Skills
• Basic computer operating skills
• 1 Year of customer service experience