Archesys is a technology firm specializing in innovative cloud solutions and services for clients across various industries. We pride ourselves on our cutting-edge technologies, exceptional customer service, and collaborative work environment. We seek a skilled Cloud/DevOps/SRE Engineer to join our team.

This is a fully remote, full-time position.

**Roles and Responsibilities
Key Responsibilities

Research Planning & Execution: Design and conduct a wide range of qualitative and quantitative user research studies including interviews, usability tests, surveys, contextual inquiries, and more. Insight Analysis & Synthesis: Analyze research data rigorously to identify patterns, trends, and actionable insights that illuminate user needs, motivations, and challenges. Cross-functional Collaboration: Work closely with product management, design, engineering, and customer success teams to translate research findings into product strategy, feature development, and user-centric solutions. Evangelism & Communication: Advocate for the user's perspective throughout the organization, effectively presenting research findings in clear and compelling ways through reports, presentations, and workshops. Research Method Evolution: Stay up-to-date on the latest user research methodologies and best practices, recommending and implementing new techniques to enhance our research capabilities.

Product Strategy & Vision: 1. Develop and refine product strategies aligned with customer objectives. 2. Engage in market research to identify trends and customer needs. 3. Define the product vision and strategy, and ensure that it is aligned with the cutsomers's overall business goals.

Roadmap Planning: 1. Create and maintain product roadmaps to guide project timelines and deliverables. 2. Collaborate with cross-functional teams to prioritize features based on business value and customer feedback.

Requirements Gathering: 1. Lead the process of gathering and documenting detailed product requirements. 2. Engage stakeholders to validate requirements and product concepts.

‍ Collaboration and Communication:

Stakeholder Communication: 1. Foster open communication with stakeholders, providing regular updates on project status and milestones. 2. Act as the main point of contact between clients, stakeholders, and development teams. 3. Communicate regularly with stakeholders, including product managers, executives, and customers, to keep them informed of progress and address any concerns.

Cross-Functional Collaboration: 1. Collaborate with various departments to ensure the seamless integration of technologies and solutions. 2. Facilitate problem-solving sessions to address complex challenges and foster innovation.

Qualifications:
Experience: 4 + years of proven experience in user research, preferably within B2B software environments and with a focus on technical audiences. Education: Bachelor's degree or higher in Human-Computer Interaction (HCI), Design, Psychology, Cognitive Science, Anthropology, or a related field. Qualitative & Quantitative Expertise: Strong proficiency in a variety of qualitative research methods (interviewing, usability testing, ethnographic observation) as well as quantitative methods (surveys, data analysis). Technical Understanding: A foundational understanding of development processes, IT service management concepts, and an eagerness to dive deeper into the technical aspects of our platform. Communication & Collaboration: Exceptional communication skills, both written and verbal, with the ability to tailor insights for diverse stakeholders. Passion & Curiosity: A genuine passion for understanding users and an unwavering drive to improve their experiences.

Personal Attributes: 1. Analytical thinker with strong problem-solving skills. 2. Adaptive, able to work in fast-paced environments. 3. Customer-centric approach, with a focus on delivering value to clients. 4. Ability to work independently and as part of a team. 5. Ability to meet deadlines and work under pressure.

All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.

You must be legally authorized to work in the U.S. now and in the future without sponsorship.

As the US Government is our clientele, you may be required to obtain a public trust or security clearance.

Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. ‍
As a Cloud/DevOps/SRE Engineer, you will design, develop, and deploy secure and scalable cloud-based infrastructure and applications. The ideal candidate will be able to work independently and collaboratively with cross-functional teams to ensure our cloud environment's security, stability, and efficiency.

What We Offer

Competitive salary and benefits package, including health, dental, and vision insurance, retirement plan, and generous paid time off.
Opportunity to work with a talented team of professionals on exciting and innovative projects.
Flexible work arrangements, including remote work options.
Continuous learning and development opportunities, including access to training resources and professional development programs. A collaborative and inclusive work environment that values diversity and encourages growth.

Join us at Archesys and be part of a team dedicated to delivering cutting-edge cloud solutions for clients in the public sector. Your expertise and passion for technology will help us continue to innovate and grow. We look forward to welcoming you to our team and supporting your success as a Cloud/DevOps/SRE Engineer.

Archesys participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Archesys is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of race, color, religion, sex.