Technical Program Manager (Engineering)

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the teamJoin the heart of innovation at Aircall as part of our Engineering team, where innovation meets impact. Our team is a dynamic group of engineers, thinkers, and problem-solvers dedicated to transforming the way businesses communicate. We pride ourselves on a culture of collaboration, continuous learning, and excellence in software development. With a focus on building scalable, reliable, and cutting-edge solutions, we empower companies worldwide to connect with their customers more effectively. At Aircall, you’ll work alongside a supportive team that values your ideas and encourages growth, all while shaping the future of cloud-based communication. Whether you’re refining existing features or pioneering new technological frontiers, you'll contribute to a product that’s changing the face of business communication. Join us in our mission to make every conversation meaningful.

Location note: the preference for this role is to be based in our New York City office.

What you'll do:

• A strong understanding and perspective on strategies for product growth
• Demonstrated ability in leading large-scale software projects, defining technical strategies, and developing long-term scalable solutions
• Exceptional skills in managing multiple programs with various components, and forming partnerships across functional teams
• Capability to identify solution gaps, engage in technical discussions, and make informed decisions on product versus technology trade-offs
• Excellent communication abilities, capable of succinctly conveying complex ideas and impacts, tailored to different audiences
• A self-motivated individual who thrives in initiating and leading projects from concept to implementation, bringing structure and direction to new problem areas

What you'll bring:

• Foster strong collaboration with teams across product, data science, business, and technology to drive, monitor, and realize high-impact strategic initiatives in the Business Telephony/Contact Center as a Service (“CCaas”) domain
• Take the lead on numerous cross-functional projects, working alongside product, engineering, design, and data science teams to deliver technical solutions
• Offer deep domain expertise to help shape technical strategies together with engineering colleagues.
• Engage actively with internal partners to break down requirements into actionable technical plans with clear milestones, manage project scopes and schedules efficiently, coordinate across various team dependencies, and manage risks proactively