IT Junior Systems Administrator

The Carnegie Mellon Cloud Lab (CMU Cloud Lab) is the world's first academic Cloud Lab offering a 24/7/365 remote-access facility with over 200 scientific instruments.

Based on the concept pioneered by two CMU alumni through their company, Emerald Cloud Lab (ECL), the CMU Cloud Lab is located in Pittsburgh in the Bakery Square neighborhood in close proximity to CMU’s main campus. The Carnegie Mellon Cloud Lab is powered by the same software running ECL’s facility in Austin, TX, making all operations executable in either facility.

The CMU Cloud Lab provides researchers full control over laboratory processes, data inputs, outputs and sharing. All processes are fully traceable, end-to-end, and enhanced with auxiliary sensor data and sample/asset tracing, creating rich and comprehensive datasets that researchers can investigate and learn from using thousands of powerful functions for data visualization, analysis, and simulations.

The Position:

We are seeking a skilled Junior Systems Administrator to join our dynamic team. In this role, you will play a crucial role in maintaining our organization's IT infrastructure and ensuring seamless technology operations. Your responsibilities will include providing technical support, troubleshooting issues, and implementing effective IT solutions.

Responsibilities:

• Provide technical support to end-users, resolving hardware and software issues promptly.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, check scanners, and other miscellaneous equipment.
• Analyze, organize, and make recommendations for standardization of hardware and software purchases.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Engage as needed with third-party vendors for testing, troubleshooting, and installation of software.
• Document procedures, standards, best practices, and common solutions.
• Collaborate with other IT professionals to implement and manage IT projects.
• Conduct server, switch, and system upgrades and ensure system security.
• Perform basic network troubleshooting.
• Assist in developing and implementing IT policies and procedures.
• Keep abreast of industry trends and emerging technologies.

Required Skills and Experience:

• 3+ Years proven experience as an IT Specialist or similar role.
• Proficient in troubleshooting hardware, software, and network issues.
• Strong knowledge of system administration and IT infrastructure.
• Maintain, configure, and update Windows servers.
• Familiarity with Hyper-V, Active Directory, Unifi networking, AWS, and cybersecurity best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Relevant certifications (e.g., Microsoft Certified IT Professional, CompTIA A+, Network+, Security+) are a plus.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.

Desirable Skills and Experience (not mandatory):

• Collaboration Tools: Familiarity with collaboration and communication tools like Slack, Zoom, and similar platforms to facilitate efficient teamwork.
• Network Administration: Proficient in network administration, including configuring routers, switches, firewalls, and implementing network security protocols.
• Project Management: Experience in managing and coordinating IT projects from conception to completion, ensuring timely delivery and adherence to project specifications.

You might resonate with the culture at ECL if:

• You are passionate about science, technology, and medicine.
• You are impressively empathetic.
• You first understand the other until they agree you can express their view as well as they can themselves.
• You are intellectually fearless. Stretching yourself well out of your comfort zone across multiple disciplines is more the rule than the exception at Emerald.
• You are curious. When first-principles reasoning illuminates a path that diverges from the standard assumptions, you feel compelled to see where it leads.

Applying

We’d love to hear from you! Please follow the "Apply" link below, and include your resume and a remark or two about where you are coming from and why you are interested in Emerald and this role.