Customer Service Intern

New Guards Group is the home to 10 international luxury brands: Marcelo Burlon County of Milan, Off-White c/o Virgil Abloh, Palm Angels, Unravel Project, Heron Preston, Alanui, Kirin Peggy Gou, Opening Ceremony, Ambush and There Was One. We work with the understanding that fashion and luxury can be different: community-based, quality-driven, collaborative, truly global and quick. Our brands and products stem from creative and managerial innovation and the philosophy of Made in Italy. We're redefining the way luxury is conceived, communicated and shared. Where others see limits, we see goals.

TURATI

Our new office in Via Turati is a strategic hub, and home to all of the NGG staff functions. Turati is where the behind the scenes driving force of NGG is brought to life; this is harmonized with the archive exhibits of brand collaborations found throughout the office.

THE ROLE

NGG is currently looking for a Customer Service Assistant Intern who will support the team to manage, collect and analyze all data and documents for the export procedure. You will learn to engage and manage relationships with external and internal stakeholders to ensure smooth orders management. You will report to the Customer Service Manager and you will be based in our HQ in Milan.

WHAT YOU'LL DO

• Support export operations and ensure accurate data and documentation updates.
• Review documents for customs and compliance, addressing shipment holds.
• Prepare essential shipment documents, ensuring compliance with commercial agreements.
• Proactively identify operational issues, propose solutions, and enhance customer service procedures.
• Contribute to special projects and assignments as needed.
• Inclusion of missing data for VMS operation in customer master data.
• Utilize spreadsheets and dashboards for collecting customer information.
• Check and update orders in the sales campaign for efficient processing in Apache.

WHO YOU ARE

• Bachelor’s degree.
• Proficient in Microsoft Office, especially Excel.
• Fluent in both written and spoken English and Italian.
• Strong communication skills.
• Detail-oriented, organized, and flexible with the ability to handle multiple tasks.
• Positive attitude and a team player.

REWARDS & BENEFITS

• Expense reimbursement
• Lunch tickets
• Discounts on all NGG brands and partners including FARFETCH and Browns
• Be part of a young, dynamic and creative company with over 40 different nationalities
• Brand new headquarters located in the centre of Milan

EQUAL OPPORTUNITIES STATEMENT

• New Guards Group is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.