Business Analyst

Vonage Mission

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Role Significance

As a Business Analyst at Vonage, you'll play a pivotal role in driving operational and commercial excellence, leveraging data-driven insights to enhance business outcomes and facilitate growth.

This role demands hands-on expertise in data analytics, visualization, and dashboard management. The ideal candidate is detail-oriented, analytical, and possesses strong problem-solving skills. Effective communication, project management abilities, and a customer-centric approach are vital. They should be self-starters with a knack for independent problem-solving, able to anticipate business needs and work with diverse stakeholders.

What you’ll do

• Requirement Analysis: Thoroughly analyze and document the impacts of requests across the organization, ensuring clear definition and documentation of business problems
• Solution Development: Work to ensure solutions adhere to best practices, documenting justifications for non-standard solutions, and identifying necessary systems and process controls to meet regulatory requirements
• Process Improvement: Identify user scenarios, generate new or modified process workflows, and collaborate closely with Product Owners and Managers for prioritization and operational support
• Communication and Collaboration: Maintain effective communication with stakeholders throughout projects, including reporting progress updates to Program and Project Managers, and facilitating meetings while translating technical concepts into non-technical language

What you’ll bring

• Strong interpersonal and communication skills
• Familiarity with Software Delivery Lifecycle (SDLC) concepts and Agile Scrum methodologies
• Experience with tools such as MS Visio, Lucidchart, Google Suites, Jira, and Confluence
• Familiarity with billing accounts in Zuora, and ideally, experience with Salesforce and Oracle
• A deep understanding of sales metrics and the ability to collaborate with Sales Leaders to drive initiatives for commercial success and operational improvements
• Experience leading automation efforts and supporting key sales planning and reporting mechanisms, including identifying and implementing operational processes and reporting to enable excellence
• The ability to define analytical approaches to solve complex problems, design scalable solutions to generate actionable business insights, and resolve sales operational issues in a timely manner

What’s required for the application

• A Bachelor's degree in a quantitative field
• 5+ years of industry experience in data analysis
• Proficiency in Excel, Salesforce, SQL, Python, and data visualization software such as Tableau
• Strong written and oral communication skills with the ability to present findings to senior management

Nice to have

• Experience in similar industries (SaaS, CPaaS, cloud)
• Familiarity with Salesforce, Anaplan, and operating in lean, fast-paced environments

What's in it for you

• Exciting work, career advancement opportunities, and a collaborative work environment
• Competitive pay and benefits including unlimited discretionary time off and tuition reimbursement

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