Digital Factory Program Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a high-energy, independent, and ambitious individual to join the Content Partner team to support Veeva’s Digital Factory Accelerator Program globally. You must have experience in a Partner Manager role or equivalent customer-facing role, focusing on their support and success. In this role, you will be responsible for building key relationships and growing and supporting the partner program through education and enablement. You will provide product best practices guidance to Veeva customers and digital factory partners on Veeva Vault PromoMats and Veeva’s CRM Suite and support the benefits of partnership.

What You’ll Do

• Digital Factory Program Manager will work closely with the strategic/business contacts within the digital factory partner organizations who create content and use Veeva’s multichannel products (including CLM, Approved Email, Engage, MyInsights, and Vault PromoMats, Vault Medical)
• Generate and qualify potential new digital factory partners and lead business calls with partners and/or customers
• Maintain and grow partner relationships through consistent communication, outreach, and support
• Collaborate with Veeva strategy. sales and product team to educate customers and stakeholders on the value of the Digital Factory Accelerator Program and best practices for working with large-scale production companies
• Identify opportunities to support customer success
• Support the technical program manager to triage and troubleshoot customer project requirements with partners, customers, and/or internal departments

Requirements

• Bachelor’s degree or equivalent experience
• Three years or more experience in Account or Partner Management, Digital Strategy, or Program Management either at a pharma/healthcare advertising/marketing agency or tech company
• Proven track record of establishing partner and client-facing relationships as a strategic trusted advisor and fostering close relationships with agencies, customers, and internal stakeholders
• Experience in multichannel marketing projects, including closed-loop marketing, email, and websites
• Experience creating and delivering training to internal or external stakeholders
• Ability to be able to take complex client and vendor requirements and articulate them to both business and technical audiences
• Background in product support or as a product subject matter expert.
• Independent and hands-on attitude, with an interest in learning salesforce.com system administration
• Excellent verbal and written English
• Strong analytical and communication skills; written, verbal, and formal presentation
• Ability to communicate to all audiences (and understand the audience and goals) or levels of an organization (written, verbal, formal presentation)

Nice to Have

• Veeva product experience in either Vault PromoMats, Vault Medical, or Veeva Multichannel CRM capabilities
• Previous experience working with digital factories or in content development
• Previous experience in saleforce.com administration

Perks & Benefits

• Veeva charitable giving program
• Allocations for continuous learning and development
• Health and wellness programs