Customer Success Manager (Dutch Speaking)

Job description
The role

Ready to play a crucial role in the growth of this social media startup? Do you get motivated by working towards targets? Do you want to have an impact in our growth strategy? Here you go! Willow is looking for a Customer Success Manager to join our team to help shape the future of social media.

Good news because you might be our new Customer Success Manager

Work 100% remote

We work all over the globe. From Belgium, Spain, Indonesia, Portugal, Nepal to Turkey. Joining our team means you can work from anywhere, yes, the beach is allowed. Just make sure you have a stable connection and all will be well

Great team

Even though we work remotely, we make sure to have good team dynamics. We catch up every Friday, have monthly (remote) lunches and organize all-together off-sites every quarter.

The role:

In this position, your responsibilities include establishing, nurturing, and maintaining influential relationships with your customers. This involves utilizing your expertise in customer success and showcasing a high level of proficiency in Willow product, social media trends, and best practices. Your focus will be on achieving positive business results for customers, taking ownership of exceptional user adoption, revenue retention, growth, and fostering customer advocacy. Throughout the customer's social maturity journey, you will guide them, refining, and re-validating plans to ensure they derive maximum value from the product suite, the partnership, and the use of social media as a channel.

What will you do:

Deliver value to a portfolio of up to 70-80 customers. You are their point of contact, coach and provide them social media advice. You'll inform them about new services we are rolling out.
Retain a book of business, manage the renewal process, identify and present expansion and upsell opportunities based on their evolving needs.
Provide regular updates on client health, renewal forecasts, and potential risks.
You help the product team bring Willow to the next level by providing valuable input and insights by translating customers' needs. And educate your clients with new features and drive adoption.
You have a positive attitude, high energy, learn quick, adaptable, multi-tasker and respond well under pressure!
Who do we look for / someone who...

Excellent knowledge of social media - relevant experience is a nice to have
Considerable experience of customer-facing/account management preferably in SaaS industry
Commercial mindset
Excellent spoken and written knowledge of English AND Dutch (must)
Positive attitude, tech-savvy, quick learner, adaptable, multi-tasker
About Willow

We're a growing team, working 100% remote. Our social media tool helps personal brands and B2B-focused small businesses to organize their social posts for LinkedIn, Instagram, Facebook, and Twitter. With Willow, you always have post inspiration and our AI makes sure you never run out of content.
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Willow offers you:

A fascinating work experience in a dynamic environment (start-up)
A nice team spirit and a company comprised of 21 young, motivated people who love fun
A remote and flexible work environment
A competitive remuneration
We live by behavior targets following our ICCR framework:

We are eager to Improve,

We give and seek Clarity,

We are Committed,

We are Respectful.

Job Type: Full-time

Benefits:

Additional leave
Cell phone reimbursement
Company computer
Company events
Eco vouchers
Food allowance
Hospitalization insurance
Internet reimbursement
Professional development assistance
Unlimited paid time off
Work from home
Schedule:

Day shift
Monday to Friday
Supplemental pay types:

13th month salary
Vacation money
Yearly bonus
Experience:

Customer Service: 1 year (Required)
Language:

Dutch (Required)
Work Location: Remote