Customer Service Representative

Infinite Commerce is a leading provider of consumer products for online marketplaces - including Amazon, Target, Walmart, Michaels, Kohl’s, and others. Driven by a passion for excellence, a love for what we do, and a mission to “bring joy to families everywhere by developing quality products and brands,” we offer a diverse portfolio of products that transform houses to homes, make life easier, and celebrate the big and little moments in life.

Our data-driven approach and next gen tools allows us to continually expand and refresh our catalog while setting us apart from our competitors.

Our commitment to excellence is reflected in our core values of Ownership, Frugality, Curiosity, Flexibility, Mutual Respect, and Outcomes. With a diverse team spanning twenty plus countries, our culture fosters openness and collaboration, making Infinite Commerce an exceptional place to work and grow.

The Customer Service Representative carries out all customer service activities such as responding to email inquiries, answering contacts across our marketplace spaces, processing orders, and handling complaints in a prompt, courteous, and effective manner. Other responsibilities include answering/routing/returning telephone calls and registering customer service activity in various performance trackers.

Shift Information: 8am-5pm PST (hours) Monday-Friday

Job Responsibilities:

• Responsible for handling customers’ inquiries via email, phone calls, and other online shopping platforms such as Amazon, Walmart, Etsy, Target, etc.
• Resolve customers’ complaints and provide appropriate solutions professionally with the right tone and attitude.
• Achieve performance objectives to provide an exceptional customer experience.
• Willing to help in different areas and support all members of the team.
• Processes and inputs all customer orders.
• Provides follow-up with other departments to ensure customer service standards are being met.
• Assures proper invoicing of accounts by verifying computer-generated invoices.
• Prepares shipping and tracing information to customers as required.
• Communicates customer feedback to management including any signs of dissatisfaction.
• Acts as a liaison between the warehouse and the customer in the administration of the accounts and between the office and customers regarding invoicing and credit changes.
• Maintains current and accurate procedure manual, which details the processing requirements for each account.

Knowledge, Skills & Abilities:

• Atleast 1 year of experience in customer service positions
• Excellent oral and written communication skills (English and Spanish).
• Excellent customer service skills.
• Proficiency in MS Office and MS cloud services.
• Familiar with marketplace platforms such as Amazon, Walmart, Target, Etsy, etc.
• Familiar with Facebook Business Suite for social media customer service.
• Detail-oriented with a high degree of accuracy.
• Able to multi-task in a fast-paced environment.

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