Technical Program Manager

We promise you can be yourself at Protolabs

Don’t meet every single requirement? Go ahead and apply anyway! Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification and we think this sucks. We are an Equal Opportunity Employer and we are committed to building a diverse team that feels that they are valued in the workplace. If you’re looking at our page and you do not identify yourself, don't be discouraged to apply. You can help make our Protolabs even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams and it's one of our biggest secrets of success.

We are transforming the manufacturing industry and are on the lookout for the makers, the doers and the re-thinkers!

Protolabs Network provides engineers and designers access to more than 250 extensively vetted manufacturing partners. As part of Protolabs’ global services, we specialize in on-demand 3D printing, CNC machining, injection molding and sheet metal fabrication. Trusted by some of the most innovative companies in the world (NASA, HP, Audi and more), we are the world’s fastest and most comprehensive digital manufacturing solution. Some of the parts we’ve produced are even floating in space!

Due to growth and expansion, we are looking for a Technical Program Manager to join our team in Amsterdam, with strong written and verbal Chinese language skills.

As a Technical Program Manager, you will oversee the fulfilment of high-value manufacturing projects with complex specifications and quality requirements for some of the biggest companies in the world. You will be responsible for managing communication with both manufacturing partners and internal teams to ensure that parts are shipped to customers on time and spec. To be successful, you need to be highly organized, time-efficient, and not afraid to get your hands dirty.

Sound good? Keep reading!

What you'll do

• Analyse Critical to Quality ( CTQ ) requirements of an order and make a plan of action to ensure successful fulfilment of the customer’s requirements.
• Coordinate a cross-functional team of quality inspectors, logistics, and project managers along with our manufacturing partners to ensure smooth progress of the order from start to finish.
• Check-in regularly to ensure everything is on track and flag risks to stakeholders if any.
• In this role, you will face complex operational issues and will need to find quick and innovative solutions. Your ability to troubleshoot and resolve challenges will be paramount to success.
• You will be responsible for improving our supplier on-time rate metric and providing insights to the Supply team on the performance of suppliers in your region.
• Play a key role in supporting the company's objectives. Having a commercial mindset, understanding customer requirements, and aligning operations to support business goals will be essential to success in this role.

What it takes:

• The ideal candidate will have a strong background in mechanical engineering and be familiar with reading technical drawings including GD&T.
• Knowledge & experience in CNC machining including 3-axis, 4-axis, 5-axis, turning and EDM. 3D printing & injection knowledge is a big bonus.
• Knowledge & experience of processes that go into manufacturing of CNC components including subcontractor processes.
• Sound understanding of Quality assurance & quality control processes for CNC machining. Six Sigma certification is a big bonus
• Experience managing technical projects for clients in Aerospace, Defence, Medical, Automotive, or industries where technical compliance requirements are high.
• Strong problem-solving skills with the ability to think creatively and find innovative solutions.
• Excellent data analysis and interpretation skills.
• Commercially oriented mindset with a customer-centric approach.
• Strong communication and interpersonal skills.

What's in it for you?

• Part of our incredible journey is clearly down to our amazing team, and we strongly believe in giving people a space to truly, authentically be themselves. We also believe that treating our employees well and sprinkling a great place to work with some nice perks can make work a little sweeter.
• Annual company bonus. We celebrate success together! Employees are not only rewarded for their achievements but also for contributing to the overall success of the business.
• Flexible and hybrid working arrangements! (we try to accommodate where it’s possible, so feel free to ask us more about this)
• Wellness and well-being with access to OpenUp psychologists, practice mindfulness with Headspace and tons more.
• Doggo-friendly office. We are big pet lovers and fully encourage hanging out with your (and your colleagues’) furry friends in the office
• Daily Lunch and snacks are provided in the office; it's a moment for our teams to connect and recharge. Shared meals strengthen our bonds and fuel collaboration.
• Dedicate 20% of your work time to learning or joining projects! Whether that’s one of our ERGs or time spent on our in-house LEARN platform. From 3D printing to woodworking - there’s something for everything.
• Regular team events, socials and an annual regional team trip
• Follow us on Instagram to see what Life at Protolabs is all about!

What to expect in the hiring process

Initial call
Kick-off with an initial screening with one Talent Acquisition Partners, not really an interview, but the chance to learn more about how we do things, our process and a chance for you to ask all the things you want to know

Hiring Manager
A deeper dive into the role, what we're looking for and for you to get to know one another

Take home challenge or presentation
Put your skills to the test. Depending on the role, you may be asked to work on a take-home challenge or a presentation to us. We know this won't show us all of your talents, but we can get a nice insight into how you work and vice versa.

Team Meeting
In most scenarios, you’ll get to meet your teammates or a member of the leadership team. This is a great chance for us to see how you fit into the wider organisation

Meet the culture ambassadors
Our culture is unique and so are you! Check your ego at the door because these cats are not interested in whether you're the best engineer. We want to hear all about the things that get you out of bed each morning, the special interests you have or random skills that you can teach us. Now's the time to show us your authentic self, no holding back. This is also your chance to ask about the behaviours that make us who we are, warts and all - because hiring is a two-way street!