Director of Driver (supply) growth

Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

As a Director of Driver (supply) growth, you will be responsible for supporting the driver planning and hiring results (both CDL and non-CDL drivers) for all Zum yard locations. This role will be responsible for partnering with multiple stakeholders to forecast the driver needs and training/onboarding resource needs for peak (back to school) and non-peak timeframe. You will also be working with the local safety and training teams to standardize as well as maximize the training and certification process, and enhancing the driver onboarding experience. This role requires exceptional communication and interpersonal skills with Operations, Finance, Recruiting, and HR stakeholders in a high-pressure environment. You will manage a high-visibility and large scale program, and partner with all levels of leadership to exercise sound judgment where clear guidelines may not exist.

Responsibilities

• Strategic Leadership: Develop and implement a comprehensive strategy for scaling and managing the entire driver acquisition process. Provide visionary leadership to ensure the growth and success of our driver base.
• Forecasting and Budget Oversight: Ensure accurate projection of driver forecasts and manage hiring campaigns within allocated budgets. Implement cost-effective strategies and monitor performance against financial goals.
• End-to-End Process Ownership: Oversee the complete lifecycle of driver acquisition, from recruitment to onboarding. Implement processes to ensure drivers are properly vetted, credentialed, and trained/onboard according to Zum's standards.
• Performance Metrics and Visibility: Own driver recruiting performance metrics, developing and tracking key performance indicators (KPIs) to measure the success of driver growth initiatives. Provide regular visibility and reports to the leadership team.
• Competitor Analysis: Conduct competitive analysis both at the national and market level from the driver acquisitions point of view. Implement best practices to maintain a competitive edge in driver recruitment and retention and set Zum apart from competition- making Zum the most desirable employer for school bus drivers in the world.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to align driver growth strategies with overall company objectives. Foster strong partnerships with other departments to enhance overall operational efficiency and reduce acquisition costs.

Requirements

• Master's degree in statistics, HR, mathematics, economics, or MBA.
• 10+ years of domain experience including experience leading a workforce planning team that works across partner sub teams. Familiarity solving problems/efforts with visible and not-yet-visible risks, roadblocks, constraints, including many that conflict with each other.
• Experience supporting and influencing senior executives.
• Experience setting technical requirements for process automation.
• Strong analytical and problem-solving skills, expertise in deriving insights through data analysis, and practical knowledge and experience in inferential statistical application.
• Excellent attention to detail and the ability to dive deep into the data.
• Strong interpersonal and communication skills, including the ability to engage effectively with a broad range of audiences including senior business leaders and cross-functional colleagues.
• Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment.