Sr. Product Designer, Chatbots

Location: Americas

Hi there!

Zapier’s mission is to make automation work for everyone, make everyone more productive at work, and help teams supercharge their business processes. Are you passionate about shaping the future of AI-driven design? Join us on a groundbreaking journey within Zapier, with our ‘New Products Group’, where a startup culture thrives within an established platform. As this group grows we want to ensure that our work is design led, as our Chatbot product has grown we need a dedicated designer to help develop this product and support scale. Our dedicated chatbot squad, nestled within the heart of this innovative initiative, is poised to redefine user experiences and workflows through cutting-edge AI technology. If this sounds like you keep reading.

Our Commitment to Applicants

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Diversity and Inclusivity at Zapier

About You

Adaptability in Ambiguity: Can you thrive amidst uncertainty, focusing on execution to drive iterative improvements?

Visionary UX Leadership: Are you passionate about crafting user-centric experiences and leveraging UX strategy?

Balanced Instincts and Research Agility: Can you adapt, relying on intuition, while knowing when and how to employ research methods and handle data?

Prototyping Agility: Proficiency in quick prototyping to translate concepts visually for rapid iteration and refinement.

Dual-Level Operator: Seamlessly switch between visionary concepts and tactical implementation, fostering impactful strategies at both levels.

Engineering Collaboration: Build strong, iterative relationships with engineers and product managers to drive seamless product development.

Interest in Tech and B2B SaaS: Ideally, you have a proven track record in B2B SaaS environments and a keen interest in the latest tech, design, and UX trends.

Results-Driven Mindset: Do you possess a results-driven approach, eager to measure and showcase the impact of design decisions through identified metrics?

Metric Identification: Can you identify and utilize metrics effectively to evaluate the success and impact of design iterations within a product?

Things You’ll Do

Navigating Ambiguity: Embrace uncertainty, focusing on execution to drive iterative enhancements within the chatbot squad.

Strategic UX Direction: Craft user-centric strategies and guide the team in iterating on solutions that deliver exceptional experiences.

Innovative Prototyping: Utilize rapid prototyping to visualize and refine concepts swiftly, fostering iterative improvements.

Collaborative Engineering Vision: Partner closely with engineering teams to ensure seamless product development.

Customer-Centric Approach: Leverage customer insights to solve impactful problems for users and the business.

Results-Driven Execution: Deliver high-quality work, evaluating systems for tracking and measuring results to suggest improvements.

Mentorship and Collaboration: Coach team members, contributing to collective business outcomes through collaboration and growth.

Zapier Compensation Guiding Principles

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

Competitive: Zapier pays well among the technology sector.

Equitable: Consistent pay practices; competency-based pay.

Simple: Pay is well understood, and pay practices are built for scale.

Transparent: Zapiens know how pay works, including how their pay is determined.

The pay ranges for this role are:

United States: $153,200 / $190,200 / $228,200 USD

Canada: $153,200 / $190,200 / $228,200 CAD

A Candidate's compensation package is finalized once the interview process is concluded and accounts for experience, competencies (job knowledge, skills and abilities) and internal equity. We use a competency-based approach to base pay, which means we set pay for all Zapier employees based on their competency and skills demonstrated in their role. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high level of job knowledge and skills for their current role and level while at Zapier.

For more information on Zapier’s Total Rewards please click here.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

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