Product Operations Manager

Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

As a Product Operations Manager, you will play a vital role supporting our product operations, ensuring that our services meet the high expectations of a our of users; including parents, school administrators, drivers, and yard operations personnel. You'll have the opportunity to grow your skills and career in a dynamic, fast-paced environment, contributing to a vital service that impacts the lives of children and families every day.

Responsibilities:

• Drive product adoption
• Assist in the development and implementation of Standard Operating Procedures (SOPs) for product rollouts.
• Work closely with product , engineering, operations and other cross-functional teams to ensure product launch readiness, including communications and technical support.
• Help create training materials and participate in conducting product training for various user groups.
• Availability to conduct in-person training; some travel will be involved
• Measure and achieve product KPI’s related to product usage and adoption.
• Assist in data analysis and gather user insights to improve all product decisions.
• Contribute to the development of product rollout plans and help track ongoing issues and core business metrics.

Requirements:

• Bachelor's degree or equivalent experience.
• 3+ years of experience in product operations, or a related field.
• Strong willingness to learn and adapt in a fast-paced environment.
• Basic analytical and problem-solving skills.
• Good organizational skills and attention to detail.
• Effective communication skills and ability to work collaboratively.

Preferred Qualifications:

• Familiarity with SQL, Tableau, or other analytical tools.
• Past experience within logistics, modern transportation, last mile, food delivery technology, supply-chain and other related organizations
• Experience in training material development and user training.
• Basic understanding of user experience principles.
• Bilingual abilities (especially Spanish) are a plus.