Patient Care Specialist

As part of the role, you will be in direct communication with our patients, assisting with administrative tasks and providing emotional support. In addition you will partner with our dedicated teams, including nurses, Joyous providers, and other cross-disciplinary teams to ensure a seamless and impactful patient experience. Through the cross-disciplinary experience you will get exposure to all facets of the company and have a more holistic understanding of how the company works as a whole.

Our values of impact, compassion, joy, oneness, and care are the principles that guide every action we take. Joining Joyous means being part of a mission-driven team that believes in making a difference, one patient at a time. If you're passionate about driving change and eager to be part of a team that cares deeply about its work and each other, we would love to hear from you.

Location: Onsite at our HQ in San Mateo, CA (M-F 9:00am - 5:30pm PT)

Responsibilities include:

• Patient Support: Provide compassionate and personalized support to individuals experiencing anxiety and depression, utilizing empathy and understanding in every interaction.
• Communication: Address patient inquiries and concerns through personalized communication channels such as text and email, ensuring responses are timely and empathetic.
• Conflict Resolution: Proactively manage and resolve patient disputes with a positive and solution-oriented approach, aiming to enhance patient satisfaction and trust.
• Administrative Assistance: Facilitate the scheduling of initial consultations, answer treatment-related inquiries, and assist with logistics including shipping, medication refills, and more.
• Interdepartmental Collaboration: Work closely with the Operations team, business partners, and internal departments to ensure seamless service delivery and operational efficiency.
• Education: Provide psychoeducation and medical information to patients, empowering them with knowledge about their conditions and treatment plans.
• Innovation and Improvement: Collaborate with the product team to identify and implement program enhancements and features that address patient needs.
• Process Optimization: Identify and implement opportunities for process and service improvements to elevate the patient experience.
• Pharmacy Liaison: Act as a bridge between patients and the pharmacy to swiftly address and resolve medication-related issues.

Required Skills and Qualifications:

• Emotional Intelligence: Possess a high level of emotional intelligence, enabling empathetic and effective interactions with patients and colleagues.
• Communication Skills: Exhibit strong verbal and written communication skills, with the ability to convey complex information in an understandable manner.
• Technical Proficiency: Demonstrated ability to quickly learn and proficiently navigate Electronic Health Records (EHR) and Customer Relationship Management (CRM) systems.
• Team Collaboration: Strong collaborative skills, with the ability to work effectively within and across teams to achieve shared goals.
• Problem-Solving: Excellent problem-solving abilities, with a knack for identifying and implementing effective solutions in a timely manner.