Senior Service Operations Manager | German-speaking

Meet your team

• Our Service Operations team is crucial to ensuring a seamless user experience for our partnered restaurants and vendors. You will be part of our Service Operations leadership team, which combines Customer Support and Admin Operations teams.

As a culture-first company, we believe in the power of in-person collaboration. We look forward to working with you from our office in Barcelona.

What you’ll do

• Build and manage a team of Customer Support Associates and Admin Operations Associates for the DACH region
• Ensure high-quality work amongst the team by performing regular quality assurance checks and providing regular feedback to team members
• Drive sprints and initiatives with your team to improve Choco's service offering
• Act as the first point of contact for escalations from the team and other organizational partners
• Lead the relationship with Choco’s outsourcing team and drive continued outsourcing quality and process improvements

What we’re looking for

• 2-3 years of management experience
• At least 3 years of experience in Operations in a fast-paced environment
• You are fluent in German (written & oral)
• Ability to proactively identify gaps and solve them independently
• Excellent cross-functional communicator and team advocate
• Execution focused, solution-driven approach to problem solving
• Analytical mindset and ability dive deep in problems while solving them in a pragmatic way