Manager, Global Messaging Compliance (Hub)

We are looking for a passionate, driven leader to take SMS and email compliance at Klaviyo to the next level. This is a unique role where you will be challenged to balance technology and people to drive the optimal business outcomes and customer experience. It's a role that encompasses technical infrastructure, software systems, and leading a team of talented individuals. You will optimize deliverability for all customers by driving adherence to the appropriate policies to maintain a good reputation with service providers.

How you will make a difference:

• Support the implementation of the strategic vision for omni channel messaging compliance that is aligned with the company's focus on growth.
• Effectively communicate program execution status, key accomplishments, and risks to management both within the Support organization and to our business partners
• Lead and develop a team of Compliance Specialists to provide the ultimate experience for Klaviyo customers.
• Think critically about what the team offers and how it executes. Proactively propose and implement changes to systems and processes to help the team be successful.
• Create and implement innovative policies, guidance materials and procedures at both the global and local levels, working with the Compliance Governance Committee and other stakeholders across functions.
• Build positive relationships with business partners (Security, Legal, Engineering, and Product teams) and facilitate continuous improvement aligned with operational processes.
• Translate regulatory requirements to internal business partners and drive alignment on compliance requirements
• Educate Klaviyo employees and customers on compliant messaging practices and, in collaboration with the Enablement and Customer education teams, create user guides and training materials.
• Aid Klaviyo in maintaining strong relationships with vendors by ensuring our internal processes improve our regulatory and policy compliance.
• Develop and implement new compliance measures as the market continues to evolve with new industry requirements.
• Maintain a high level of regulatory expertise in SMS and Email marketing to develop and continuously improve the compliance program; participate in relevant industry associations to engage on latest regulatory trends, emerging risks and best practice compliance programs.

Who you are:

• A strong leader, with 4+ years of management experience, dedicated to helping others develop.
• An individual with recognized compliance expertise of 4+ years.
• Have experience in the compliance, fraud, abuse or user protection space.
• Passionate about creative problem solving for customers and internal teams.
• Experienced in evaluating operational performance, building forecasts and finding creative solutions to operating constraints.
• A thoughtful communicator, excellent at communicating through a variety of channels that require both written and verbal skills.
• Self-motivated, eager to learn and thrive in a collaborative environment.
• Capable of adapting quickly to changing priorities.
• Analytical and driven to achieve quantitative and qualitative targets
• Effective in collaborating cross functionally.
• Experienced with supporting a global customer base.
• Experienced in developing, championing, and managing internal compliance programs that have significant, positive, business impact.
• Have basic technical skills including an understanding of APIs and data analytics.
• Experienced with or able to quickly pick-up (a plus): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, Tableau, and Salesforce; DNS, IPs and other networking concepts; Email marketing, SMS marketing and E-Commerce platforms

#CR1 #Hybrid #Boston