Customer Success Manager

Are you ready to join our team and make a difference in the lives of students and teachers? We're looking for someone who can bring their passion and energy to the role of Customer Success Manager.

As a Customer Success Manager at Orah, you'll have the opportunity to work with some of the most prestigious schools in New Zealand and Australia, supporting them in achieving their goals and delivering the best possible experience. You'll be responsible for understanding our customers' and work closely with them to understand their unique needs and develop solutions that meet those needs. This will involve presenting to large groups online, so you'll need to be confident and comfortable in this setting and be flexible with your hours from time to time.

You'll get to know our platform inside and out and help our customers do the same, be responsible for driving customer onboarding and adoption, ensuring that they continue to find value in our platform and renew their contracts year after year.

To succeed in this role, you'll need to be a great communicator, a problem-solver with excellent multi-tasking abilities, the patience to handle tough cases, be a quick learner, passionate about helping others succeed, a genuine interest in the education sector would be a bonus and be comfortable working remotely.

If you're up for the challenge and want to make a real difference in the world, we'd love to hear from you! Apply now to join our team as a Customer Success Manager.

Ideally, you'll have experience in a customer service OR success role, with transferrable skills that you can apply to our platform. Familiarity with the education market is a plus, as is an understanding of how CRM systems work. We would also like to say that here at Orah, we understand that sometimes background and experience are not the only indicators of great people, we believe that talent comes in many forms and we're open to seeing what you can bring to the table.

If this sounds like you, we'd love to hear from you! Apply now to join our team as a Customer Success Manager at Orah.
People with these qualities tend to excel as a Customer Success Manager at Orah:

• Loves working with people
• Relentlessly pursues targets and overcomes challenges
• Appreciation for processes and numbers
• Continuously learning and improving
• A genuine desire to help people

Our requirements:

• Experience as a Customer Support Specialist or similar Success role
• Experience in SaaS or technology business essential + Technical aptitude
• Familiarity with the education market is a plus
• Fluent in English
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Comfortable working remotely.