Associate Medical Director

Hello Alpha is seeking an Associate Medical Director (AMD) with a passion for patient advocacy and improving the way people access healthcare today.

Under the supervision of the Chief Medical Officer (CMO), the Associate Medical Director will be responsible for providing direct patient care and assisting with real-time analysis and recommendations for improvements in our clinical operations across multiple provider levels. The AMD must demonstrate a commitment to and understanding of Hello Alpha’s mission, and commitment to service excellence standards in the performance of all duties and responsibilities.

This position is 80-90% direct patient care and 10-20% operations-focused. This position requires rotation weekend coverage as needed.

Alpha Values:
We are mission-driven - We’re changing the paradigm of healthcare for patients who are historically underrepresented due to sex, race, gender, language, economic status, location, disability, and other diverse backgrounds. We empower our Primary Care Providers with a foundation in women’s health to administer patient-centered care throughout a woman’s lifespan.
We put patients first - We prioritize what’s best for our patients, not what’s easier or more profitable. We do whatever it takes to provide excellent care and empower patients to take control of their health.
One team, One Dream - We work together as a team to bring to life our vision of a more just healthcare system. We trust each other, communicate openly and honestly. We give credit where it is due, provide opportunities for employee growth and development, assume good intentions, and celebrate our wins as a team.
Diversity is at our core - Alpha exists to bring a more accessible, equitable system to care for the whole woman regardless of age, income, and location. We are inclusive, welcoming, and value different perspectives.
We are data-driven - Alphanauts love data and value facts over opinions. We use evidence-based science to highlight the clinical value of our mission.
We are proactive and positive - Alphanauts learn by doing and address challenges without waiting or worrying about their scope. We are pragmatic and value progress over perfection. We are optimistic and believe in the power of positivity.

Key areas of ownership that you will drive forward for the organization personally, and collaborating cross-functionally

• Partners with fellow AMDs and the CMO to design, implement, and evaluate ongoing medical/clinical protocols to be followed in Alpha's Telemedicine practice areas
• Participates in the Credentialing and Peer Review Committee and process
• Participates in Quality Assurance Program requiring peer review, chart review, and coaching as necessary to ensure quality targets and goals are met
• Participates as a member of the Quality Improvement Committee and assists with executing process improvement programs both system-wide and department-wide
• Assists in maintenance of Alpha Telemedicine’s knowledge-base and training materials
• Performs other job-related duties as required by the CMO Clinical - Provides patient care to patients
• Assesses and manages acute and chronic medical conditions
• Provides supervision of the clinical staffing including serving as a collaborative physician for APPs as assigned by CMO; This collaborative role includes giving practical guidance to providers and signing off reviewed charts according to state requirements and policies/procedures
• Completes and maintains patient records in accordance with procedures utilizing our internal electronic health record system Compliance- Practices within appropriate evidence-based clinical guidelines in general medicine, women’s health, and other specialty care
• Participates in the review, revision, and implementation of policies and procedures to ensure medical practices are in full compliance with regulatory requirements as directed by the CMO
• Oversees the maintenance of records/documents in accordance with clinic policies and procedures, contractual obligations, regulations, and funding sources
• Partners with key stakeholders to gather and analyze metrics pertaining to patient care and satisfaction

You should bring expertise in these areas and can help to uplevel the team in…

• A valid and unrestricted Medical License in the United States
• Graduated from an accredited allopathic US Medical School
• Board-certified in Internal or Family medicine with a practice foundation in Women’s Reproductive Health
• A current DEA registration (all schedules)
• At least 3 years of providing telemedicine care
• Strong management and leadership skills
• Strong understanding of standard operating procedures, clinical protocols, and their development
• Experience managing an integrated and multi-functional primary healthcare team.
• Competency in providing patient evaluation and treatment
• Understanding of current medical, educational, and psychosocial intervention procedures
• Ability to perform clinical duties within established guidelines in an organized, efficient manner
• Ability to relate and communicate well to all cultural and ethnic groups in the community including fluency in written and spoken English

30 Day View: Learning & Immediate Impact

• Onboarding: Meet with Key Partners (AMDs, Clinical Leadership Team)
• Onboarding: Create a recurring weekly touch base with CMO
• Onboarding: Complete and become signed off on patient training
• Onboarding: Have a clear understanding of our platforms CDB & Athena and how each team uses them
• Onboarding: Gain a clear understanding of how the Alpha Provider site is used, how to update it, and who is responsible for updating the site
• Clinical Training: Become familiar with Alpha’s treatable conditions on our platform
• Clinical Training: Hold weekly 1:1s with AMD mentor
• Licensing: Meet with Licensing Team to work on licensing submissions

60 Day View: Delivering Care

• Providing Care: Be confident seeing patients and responding to messages
• Providing Care: Be comfortable helping the team review and resolve medical cases
• Supervision: Start accepting APP supervision
• Supervision: Start reviewing APP work charts
• Licensing: Follow up on any incomplete requirements for licensure in states as needed
• Management: Work with the CMO to provide oversight of assigned APPs
• Management: Work with the CMO and Head of APPs to ensure adequate staffing to treat patients

90 Day View: Scaling processes and operations

• Providing Care: Be a fully functioning team member providing excellent patient care, always adhering to clinical guidelines and telemedicine regulations
• Admin: Be familiar with Alpha’s leadership structure and clinical operations
• Admin: Assist the CMO in identification and project management of strategic compliance improvement initiatives
• Licensing: Follow up on any incomplete requirements for licensure in states as needed
• Management: Be comfortable providing operational leadership to other AMDs and Providers

Hello Alpha Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Please note Hello Alpha is a right-to-work employer. Hello Alpha, participates in E-Verify

*For Maryland applicants only: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100