Customer Support Agent (Japanese)

Responcibilities:

• Answering inbound telephone calls, chat, email & reviews
• Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management
• Providing customers with a clear picture of company products and services; always leading the chats without failing to listen the customers
• Ensuring that customer issues and questions are met and confirmed within the guidelines established by management
• Presenting, a positive view of the company and its properties when interacting with customers and fellow employees at all times
• Escalating difficult and complex situations to Team Leaders as they arise
• Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated
• Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings
• Comply with all departmental and company policies including company business ethics guidelines
• Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information
• Be willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call centre floor by answering questions
• Demonstrate actions and behaviours that reinforce the Company's mission

The Successful Candidate:

• One year of experience in an inbound contact centre or face to face customer service or similar customer service role
• Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of chat/telephone etiquette
• Knowledge of online gaming experience is a plus/advantageous;
• Proficiency in basic Windows and MS Office packages is very important
• Strong verbal communication skills in Japan language
• Experience handling customer chat/calls in a 24x7
• Experience handling reservations or in the casino / hospitality industry is considered a plus
• Must be able to work flexible schedules based on the needs of the business.

What we could offer:

• We are just launching - so all your plans, ideas and professional challenges are welcome.
• Multi-culture: we have teams in Malta, Ukraine, Taiwan, Philippines and Hong Kong.
• Net payments connected to cryptocurrency, fixed in USD.
• Flexible working hours (you could choose comfortable working hours based on the company timezones for productive cooperation).
• 1-year contract with ability to prolong it.
• Would you like to become a team member in a product company? We are waiting for you. [email protected]