Customer Experience Executive

Glint is India’s first hyperlocal company for autocare based out of Chennai.We've created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

Glint’s near term vision is to play a vital role in this gig economy and create a strong brand value by providing a highly reliable service with good quality by leveraging its state-of-the-art tech platform.

As Customer Experience Executive of Glint, you will be the face of the customer in understanding their needs, support them and be the advocacy for the customer of Glint !

What will you do here ?

You will be accountable for handling calls and chats.
Escalating complaints to concerned teams to resolve customer issues.
Act proactively, on identifying and resolving customer issues in a given TAT time.
Build strong customer relationships.
Work closely with the internal team to ensure proper delivery of services to the customer.

Best fit for us :

1- 3 years of experience in customer-facing roles - customer support/ customer service is a must.
Excellent communication and problem solving skills.
Experience or interest to work in a fast paced startup will be considered.