Technical Content Writer

Responsibilities

• Research, outline, write, and edit new and existing content, working
• Closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organise, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralised storage
• Research, create, and maintain information architecture templates that uphold organisational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

• Bachelor’s degree in relevant technical field
• 1- 2 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritisation
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools to create documentation