IT Support Specialist

You will work as part of a team providing ongoing IT and technical support to professional businesses in Ottawa. You will handle tasks ranging from technology deployment and rollout, break/fix, risk mitigation, and user support.

Technical Skills

Knowledge and experience with the following is an asset>

Microsoft Windows Server 2003, 2008, 2012
Microsoft Exchange Server 2003, 2007, 2010, 2013
Windows 10, Pro, 8 Pro,
Experience in networking fundamentals - TCP/IP, DNS, SMTP, Microsoft Active Directory experience
Network Architecture/Design
Server Architecture/Design/Hardware/Software
Experience in building and troubleshooting computers and network devices
Virus and Spyware Solutions
Data Storage and Disaster Recovery Solutions
Routers, Firewalls, Intrusion Detection software and hardware, VPN, IPsec
Experience with various types of software MS SQL, MS Office, MS Access, php, linux, mysql, backup software, VMWare
Certifications and designations are an asset. (MCSE or MCSA, A+, CCNA or equivalent experience).

Soft Skills

Excellent command of the English Language, written and verbal
Strong technical communication skills with the ability to work with all types of users
Ability to take direction, assume personal responsibility for quality and follow through on assigned tasks and projects
A team orientation that motivates you to stay connected to your peers
Experience and Requirements

Must have two years of experience in a IT support role
Server and network experience is desirable, but not required
Must have a valid driver’s license, a vehicle and be willing to drive as needed (mileage paid)
Security clearance desired but not essential

About Working at Firewall Technical

Our people are passionate about the quality of the work they do. That’s Firewall’s mission: do great work providing clients with superb IT support services. Our team values a balance between working together and working individually to get the job done well and done efficiently. In addition, we know that work life balance is important to everyone in our team. We value the input and ideas of every member of our team and expect each team member to take responsibility for managing their work and time well. Firewall encourages each team member to improve their skills and will play its role in supporting and encouraging their improvement. We attempt to find the best fit between a team member and the work they do. We take our work seriously and above all we want to do it well, and we value doing that in an environment that is fun and easy going. Find out more at www.firewalltechnical.com.