Receptionist / Administrative Assistant

Essential Duties and Responsibilities:

Under the umbrella of Acreage Holdings, a national leading cannabis firm, The Botanist in Danbury, CT has an immediate need for a full-time Receptionist/Administrative Assistant. The individual must be able to meet the standard of excellence required by providing assistance and information to our patients. Excellent work environment with a full benefit package offered including medical, dental, vision, life insurance, short- and long-term disability insurance, paid time off, holidays, other paid leaves of absence and 401(k) Plan.

• Greet and check-in patients in a professional, pleasant and courteous manner, as well as schedule consultation appointments for patients through our online scheduling system.
• Patient enrollment assistance through the state registration website (Biznet).
• Delegate and communicate patient needs swiftly to dispensary staff to ensure prompt resolution.
• Responsible for taking incoming calls, checking voicemails, and distributing messages to appropriate personnel. Returning phone calls in a timely fashion.
• Ensure that the dispensary is kept clean and organized for patients and staff.
• Building and maintaining patient profiles in our dispensing software system (BioTrack), which includes creation of profiles, updating patient information when necessary, and scanning required documentation

• Understand and maintain compliance with all state regulations, as well as company policies and procedures

• Input documentation into database for our Compassionate Needs Program

• Perform related duties as assigned by supervisor

Basic Qualifications:

Education and/or Work Experience Requirements:

• High School Diploma or equivalent required
• 1-3 years previous experience in a customer service, administrative, or front-desk role required.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be 18 years or older and able to pass a State mandated background check
• Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service
• Must be able to multi-task and prioritize needs in a fast-paced environment

Additional Qualifications:

• Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and general public.
• Familiarity with Google Forms is a plus
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Mandatory COVID-19 Vaccination Policy

Acreage Holdings, Inc., and its affiliated companies (collectively, the “Company”) value the health, safety and wellbeing of its employees, customers, their families, and other visitors of our offices and facilities and have instituted several safeguards and protective measures, including mandatory vaccination requirements, to prevent the spread of COVID-19 exposures and infections. Accordingly, the Company’s Mandatory COVID-19 Vaccination Policy requires all new hires to be fully vaccinated against COVID-19 in order to be eligible for employment with the Company, except for individuals with a documented and approved medical or religious exemption, or other exemption as provided under applicable law.

For purposes of this Mandatory COVID-19 Vaccination Policy, an individual is considered fully vaccinated when two weeks have passed following receipt of the second dose in a two-dose vaccination series (such as Pfizer or Moderna) or two weeks have passed following a single-dose vaccination (such Johnson & Johnson). Additionally, candidates who accept an offer of employment will be provided with instructions for securely submitting proof of COVID-19 vaccination prior to the individual’s start date, as well as the Company’s process for requesting and completing an applicable medical or religious exemption form. No medical documentation should be submitted to the Company prior to receiving such instructions from the Company’s recruiter or other designated human resources professional.