Head of Market Research and Analyst Relations (US/EMEA)

About Platform.sh

Platform.sh is a remote-first global workforce that began in France. Our founders are committed to a better way, and that common thread continues today in each of our staff. We’re inspired by a future where digital infrastructure is at once everywhere and invisible. Where innovation and collaboration can easily flow, without technical barriers.

We’re a collective of diverse backgrounds seated together, testing, innovating, challenging each other, and reflecting on new ways to improve digital experiences. We’re here to help our customers thrive.

Bring your experience to our team and help us build a better way.

Position Summary

We are a fast growing company in a fast expanding market that is subject to continuous change. The successful candidate will be able not only to generate clarity for us - and help us understand the world around us but also help others, such as analysts from Gartner, Forrester, IDC - understand us and our unique value proposition.

We are a very deep and very wide product. Some aspects of it, highly technical, some aspects have actually more to do with how digital transformation happens and how organizations live through those transformations. You will be someone that has a good understanding of the cloud market and the technologies that are behind it as well as a keen observer of the enterprise world.

Your role will be to be the first point of contact for outside parties - beyond analysts - such as trade groups and consortium partners. But you will also serve internally as the provider of competitive benchmarks and strategic vision documents.

This position doesn’t assume you are an expert of all things. But you are a quick learner and you like discovering and exploring new domains. You like simplifying terribly complicated subjects and you have patience to teach and share what you have learned.

You will head the newly formed research group that will be composed of junior analysts coming from very different domains: Engineering, Business, Environmental studies, Journalism. You will set the standards and procedures for creating best of breed content that is easy to understand and makes compelling arguments. You will have fun learning as they do.

You will report to the Chief Strategy Officer but work hand in hand with the Chief Marketing Officer as well as the other members of the strategy department namely, the Environmental Impact Officer, our VP of Corporate Development and our Public Affairs officer to create a broad strategy that is data-driven and effective.

What you can expect to do on a daily basis

• Build and foster close relationships with key industry analysts and influencers in the cloud, developer tools DevOps and PaaS segments
• Provide proactive outreach and manage strategic inquiries and briefings to ensure analysts and influencers are familiar with and up-to-date on Platform.sh business initiatives, important news, and product launches/updates
• Develop and manage our analyst engagement and reporting calendars to identify areas of potential coverage
• Collaborate with our product teams to complete surveys, questionnaires and vendor assessment reports (MQ, Waves, MarketScapes) that garner positive placement
• Working in conjunction with subject matter experts from our Product and Engineering teams, respond to analyst requests for information and coordinate compelling responses that eliminate any confusion and positively position Platform.sh as a leader
• Provide strategic value back into the marketing and sales organizations by relaying and providing competitive intelligence, insights and other key findings around current trends, use cases, and verticals
• Manage analyst engagements at conferences, field marketing events, industry trade events, virtual events, and webinars
• Secure positive analyst/influencer reviews and quotes for use by our PR and customer advocacy teams
• Help produce compelling long form content as well as beautiful slideware that explain our competitive landscape and our place in it
• Coordinate and mentor the pool of analysts - assign priorities and mentor them to creating great quality content

What you bring

• A caring mindframe and an empathetic spirit. The ability to think from other perspectives is a tool we ask of all employees
• You are interested in the cloud, and have experience with digital teams or engineering departments
• You feel strongly about climate change and want to participate in a company whose mission is to be a positive agent for change
• You have a very good grasp of the market - you know how to analyze the growth strategy of a company, their branding, what is churn, what vertical integration looks like

Nice to have

• Operational marketing experience
• Or an engineering background
• Or a scientific background

What we bring as a team

• Extremely diverse team - with experiences spanning many different domains
• Great potential for learning - we learn all the time
• Sustainability mind-set from work/life balance to actually making an impact on the environment
• We proactively promote women in leadership roles

This is a remote job. Work from anywhere!

We’re a worldwide, distributed team looking for the best talent. Our remote model has been in practice and thriving since 2014. To us, remote work means flexibility and having truly diverse, global teams.

The other members of the strategy group are mostly based in and around Paris. As such working from the Paris office is a real option for those that like the balance between remote work, and meeting humans physically.

As a side effect of teams being spread across time zones, you may have to adjust to occasional early morning meetings if you live in the Americas, or late night meetings if you live in an APAC country.* We do our best to accommodate time zones but there are preferred hours for certain roles and teams. The team you interview with will be able to give you a clear idea of their collaborative hours.

Company perks and benefits

• Leadership that cares
• A global team rich with culture and diversity
• An open work environment where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas
• A product you can believe in. We’re changing the way companies develop and manage their web applications
• Wellness stipend of $300 a year
• Professional development budget of $800
• Tandem – a pool of linguists from around the world willing to help each other work on learning new languages
• $3,000 office budget at hire (computer is mandatory but spend the rest on things that help you work, from headphones to a wifi extender) and a welcome kit of branded swag
• A yearly global gift exchange - get paired up with someone 3,000 miles or kilometers away and share a part of your home
• We’re voted as A Best Place to Work. 96% of employees think Platform.sh is a great place to work
• Company-wide DE&I initiative that you can be a part of
• Yearly, international, company-wide meetups (when we're not experiencing a pandemic)
• Fair PTO based on your country’s standards
• Inclusive parental leave (timeline is country-dependent)
• Remote working/flexibility
• Healthcare, dental, and vision
• Company shares (discretionary)
• 6 months of individual coaching for all new managers

About our recruitment process

We don’t expect a great hire to meet every requirement we have listed. If you can see yourself elevating the team we want to hear about your story. Few of us would be here had we not taken a chance.

You can expect 1-4 interviews on Google Meet. We leave the process fairly customizable to teams and roles, so in some scenarios we’re able to streamline the process to have minimal rounds. Expect a higher number of rounds for director level roles and above.

Additionally, you can schedule coffee chats with potential future peers while you’re in the recruitment process to see if you can envision working together. Use interview and coffee time to make sure the company aligns with your best working environment.

All roles require background checks.

About our software

We are the most unified, secure, enterprise-grade platform for building, running and scaling fleets of websites and applications. Platform.sh is trusted by 5,000+ organizations globally to create the best digital experiences.