Online Community Manager

About Us

Fullstack is a well-established and progressive accounting & advisory firm of 25+ people that strives to work with its clients in achieving financial outcomes that make their lives better.

Founded in 2017, Fullstack is a preferred go-to advisory firm for thousands of founders across tech, ecommerce and crypto. Our expertise and resources are industry specific and respected by VCs, accelerators and influencers alike.
Our big-4 calibre clients are trailblazing across their respective pursuits and see us as a critical partner for their growth - it's all about relationships & accessible expertise.

Our core service offering is in accounting, advisory and tax. We thrive on getting the best outcomes for our clients, which involves really knowing who they are, what they do and what issues and challenges they face. We apply that specialist knowledge to deliver advice and strategies of value.

We seek to challenge the status quo in the way we work by embracing technology, providing flexibility and constantly looking for progress.

About the Role

We’re seeking an experienced community manager, who represents the tech/ecommerce or crypto community demographic with a strong background in copywriting/design, to curate compelling brand content & communications that heroes our customers, and extends our brand story to our wide variety of new audiences and advocates. We are open to candidates to be based anywhere in Australia or abroad.

Reporting to the Executive Team/CMO, you’ll work with a team of passionate communicators to find engaging ways to build our community across different social media channels, and support a broad range of teams across the business to generate their own content within a framework that ensures alignment with our overarching content strategy and brand voice.

What You Will Be Doing

• Represent themself to drive Fullstack's visibility in selected social media networks.
• Be able to help with basic help inquiries that are posted to social channels and funnel more complicated/complex queries to the support team.
• Be the key social listener for comments & mentions of Fullstack across social media channels (e.g. Facebook, Twitter, Instagram, etc).
• Create engaging content, initiatives and conversations across new Facebook & Slack Groups.
• Along with the Social Media Lead, help to identify and best ways to utilize new channels for community engagement (e.g. Discord, etc)
• Moderate all comments.
• Train and manage a small team of Community Engagement Specialists.
• Be in tune with the development/initiatives of Fullstack to help keep our community updated.
• Support community members in getting the most out of the services/expertise we offer and interacting with each other.

The ideal candidate

Will be extremely proactive, organised, adaptive, and reliable, a master of Slack/Facebook/online communities, with outstanding communication skills, a knack for developing personal relationships, and proven experience building communities.

• Have 2-4 years minimum experience in a similar role
• Having a personal involvement in the tech, crypto or ecommerce community is essential
• Has to be a digital native - we all work remotely
• Have an excellent standard of written and spoken English
• How we work

We're a high-growth distributed company and we work together online to make great things happen. All you need is the talent, drive and a laptop with good internet connection. Working with us you'll get:

Flexibility - as a remote team, you can work from home

Autonomy - we're professionals and we have a mission in front of us. We have regular check-ins, have signposts that guide us, and clients that inspire us.

Innovation - we're keen and curious to develop smarter ways of doing things and grateful to work alongside equally ambitious clients on the frontiers of tech.

Meritocracy - contributing your best efforts in the firm provides us opportunities to move ahead as a team and pay it forward.

Other Fullstack Perks

We also have regular online socials, Fullstacker Awards, referral incentives, membership support and fund two days a year for you to volunteer in social or sustainability focused enterprises.

What other Fullstackers say

We also asked our team to express what they thought about working at Fullstack...
"Flexibility and the trust put in me to work autonomously"
"Great team work & communication"
"The amazing work culture and how my crazy has been accepted with open arms #LetMeBeMe"
"A growth mindset and ambitious visionary plans. The desire to innovate and to be at the top. Love it"

Check us out at https://www.fullstack.com.au and follow us on Linkedin!
https://www.linkedin.com/company/fullstackadvisory