E-Commerce Manager

Responsibilities Include The Following


• Partner with the other HODs to define and drive substantial parts of the customer experience for the respective categories.
• Establish website data quality metrics and drive continuous improvements.
• Partner with Sales and Business Development leaders to identify anchor merchant targets and offer competing prices to customers.
• Create opportunities to build relationships with vendors to improve the overall experience.
• Develop effective traffic and online marketing strategies.
• Prepare business cases for category-specific initiatives targeted at improving category experience and partner with the appropriate cross-functional teams to deliver them.
• Ensure compelling category content to help customers find and select products.

Personal Attributes And Competencies


• Demonstrated intense customer focus.
• Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.
• Sharp, analytical, and thoughtful. Thoroughly thinks through problems to come up with solutions. Applies fair and consistent criteria. Gathers the right input/data. Uses intuition. Is decisive. Makes good decisions when analysis of data is not sufficient to reach a conclusion.
• Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
• Simplifier but at the same time things big, takes smart risks, is innovative and can think out of the box. Develops original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems.
• Takes initiative. Doesn't wait to be asked. Plans efficiently while avoiding analysis paralysis.
• Consistent effort, intense commitment, and willingness to go above and beyond when needed.
• Strong team player, behaves like an owner, and ultimately focused on delivering results with high standards.
• Deep understanding of and passion for e-commerce required.
• Experience analyzing and improving performance of a business.
• Possess an entrepreneurial spirit.
• Proven ability to lead cross-functional teams through influence versus direct management.
• Highly organized and strong attention to details.
• Hands-on, results-oriented mentality, combined with the ability to meet tight deadlines
• Comfortable with “hands-on” day-to-day management of tasks, resolution of problems and issues and experience in implementing action plans to meet objectives. Equally comfortable in generating a 3-year strategic vision and a weekly sales report.
• Proven analytical skills and demonstrated ability to manage a program “by the numbers”. Must be metrics-driven.
• Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented. Proven ability to influence others.
• Understanding of retail business in the respective category highly desired.
• Bachelor's degree is required. An MBA is desirable.
• Strong strategic aptitude; proven ability to define a winning business strategy and product roadmap.
Implementation orientation; demonstrated ability to translate strategic differentiators into innovative and detailed product requirements.