Operations Assistant

About DecisionLogic:
Headquartered in San Diego, DecisionLogic is a leading FinTech company providing a suite of integrated financial asset verification and credit scoring solutions across major financing verticals. In the last ten years, our SaaS platform has served more than fifty million consumers and over two thousand clients around the world. We are currently expanding into a wide variety of new markets with an aggressive growth plan that includes exciting new product development and feature releases. We are proud to offer the opportunity to join a dynamic team and company that is stable and growing.

Summary
This position provides high-level support to the entire Leadership Team, directly reporting to the EVP of Client Success. The Operations Assistant manages daily operations such as scheduling meetings, managing incoming calls and addressing borrower inquires and support tickets. The Operations Assistant will also work on various projects given by the leadership team on an as needed basis. This position requires a working knowledge of DecisionLogic products to successfully answer non-routine inquiries from customers. The ideal candidate for this role will have administrative and client service experience, possess top notch professional communication skills, be self-driven, organized and extremely detail oriented.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Execute various projects and tasks given by the leadership team through successful completion
• Manage incoming calls, emails, visitors and borrower inquiries with attention to detail and a friendly demeanor
• Support data analysis and reporting by curating information in CRM, excel reports, and other documents
• Perform Billing duties including invoicing and processing payments
• Support lead gen management; track incoming leads and lead source
• Maintain leadership team’s calendars by arranging conference calls, scheduling meetings and booking travel when needed
• Manage any building maintenance related tasks from Property Management
• Assist Sales and Client Success departments with any administrative task
• Make copies, scans/faxes, and files; distribute mail
  
• Perform scheduled bank deposits, coffee runs, orders lunches

Competencies

• Polished and professional communication skills
• Extremely organized and detail oriented
• First class phone skills
• Proficient in MS Office applications
• Executes work with a sense of urgency and ownership
• Ability to prioritize various projects and tasks
  
• Proactive, resourceful and a team player
  
• Adaptability to fast pace and ever-changing start up culture

Compensation:
$21.63 an hour with growth potential within the company.

Required Education and Experience

• College degree desired
• At least one year of administrative, customer service and/or hospitality experience
• Demonstrated proficiency in office software products and programs such as Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m.at our San Diego headquarters.

Benefits and Perks

• Medical, dental, vision, and life insurance
• 401K benefits with employer match.
• Paid vacation, paid holidays, and paid sick time.
• Beverages in break rooms.
• Casual work environment.
• Personal & professional development opportunities.
• Full-service gym available to all employees.

Additional

• Qualified candidates must be legally authorized to be employed in the United States.
• DecisionLogic does not anticipate providing sponsorship for employment visa status for this employment position.
• Due to the confidential nature of the information processed by the company we require extensive general and criminal background checks on all staff.
• Please check out our web site at http://www.decisionlogic.com. DecisionLogic is an Equal Opportunity Employer