Customer Happiness Executive
(No experience required)₹2L – ₹5L • No equity
Published: 2 weeks ago
BlackLight Studio Works
Specialised in creating classic social multiplayer games. Connecting people through games!
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedSkills
Customer Service
Hiring contact
BlackLight GamesThe Role
About Us:
We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.***
Position: Customer Happiness Executive.
Location: Noida (Work-from-Office).
Qualification: Graduation in any stream.
Requirements:
- Very good communication skills- written as well as verbal. Preferably English & Hindi both.
- Should be interested in B2C Products.
- Should be able to empathise with users.
- Must have basic knowledge about mobile technology.
- Must enjoy playing games.
- Good computer skills are must.
Roles & Responsibilities:
- Understanding, solving and replying to the player's queries on email, Play Store reviews, or any other medium.
- Should become the voice of customer to the Product team.
- Gathering deep knowledge of our games and keeping yourself updated about new features released.
- Communicating player's issues with the Product and Tech team regularly and clearly to get them resolved.
Why Should you Join us?
- Lots of learning opportunities- Free Books / Courses.
- Competitive Salary.
- Free Medical Insurance for you and your family.
- Lunch on all day; you order we pay 60%.
- Unlimited Snacks, Tea & Coffee in the house at all times.
- Work with a super-talented team of engineers and designers.
- Casual Dress Code- Slippers, shorts, all is good.
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