SR Support Engineer - Rails/Vue

Are you looking for a small but fast-growing team where you can make a large impact? Are you a detective by nature and love debugging/solving problems? Are you a great communicator that values a positive, healthy, and energizing company culture? We might be what you're looking for!

At Spectora, customer service is the backbone of how we built our company. This support engineering team is a critical part of keeping the level of service sky-high. It ensures that as we grow, we still delight our customers with every interaction. Get in on the ground level here and be a big part of this change!

Who We Are

Spectora builds web & mobile software for the property inspection industry. Our platform helps home inspectors work more efficiently, allows agents to streamline the inspection process, and empowers homebuyers to make better decisions. We're a small but rapidly growing team with big ambitions. The kind of company where you can rapidly accelerate your career if you have what it takes! We're a team of energetic, positive, and motivated individuals.

There is minimal drama and ego - we focus on getting $#*! done. We value good communication, staying grounded, and taking care of ourselves holistically. We've doubled in size (or more!) each of the past 3 years and we still believe we're on the ground floor of where we can go within the broader home services space.

What you can expect in a Support Engineer role at Spectora:

As a Support Engineer, you will:

• Work directly with customer and our Client Success team to resolve issues
• Collaborate with our Product and Development Teams to build fix bugs, build tooling, and help streamline / automate processes
• Work hard to solve customer problems while delighting them along the way.
• Work alongside Product Managers to define and shape the product goals, roadmap, priorities, and strategy based on your frontline knowledge of customer bugs, issues and roadblocks.
• Review and categorize dev issues regularly, suggest improvements and be proactive in identifying problem areas. We want to always strive to reduce or eliminate the daily urgent dev tickets by addressing the underlying issues.
• Continually research and learn the current and future best practices of using Spectora.

Projects you might work on:
When you’re not tackling difficult customer challenges, you’ll have a lot of freedom to work on things that will make your life, and the lives of your coworkers, easier.

• Create and improve internal admin tools
• Streamline and automate workflows between teams (connect the dots between departments and processes)
• Shore up our product - add additional tests, improve code clarity
• Fix longer term non-urgent customer bugs and issues
• Review bug tracker and fix issues there
• Build and maintain custom reports and monitoring dashboards.

Work With Modern Tech

You'll love working in our tech stack. In addition to Rails, Vue.js, and standard Javascript, we’re pushing modern tool adoption such as Flutter for mobile, Firebase for real-time syncing, and Vue for rapid web app creation. We’re using the Serverless framework and Lambdas to offload our jobs and create a more flexible and scalable microservice architecture.

Requirements

You should apply if:

You've got the personality

• You're a natural communicator and delight in using those skills to help others.
• You love exploring new technologies and figuring things out the hard way.
• You enjoy solving many small problems per day.

You're a support professional

• You’ve got 2+ years of experience in a support or other service-oriented customer facing role.
• You’re experienced in managing tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, and ticket resolution.
• You have experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.

You've got the technical acumen

• You have excellent Ruby on Rails knowledge and are fluent on the Rails console
• You have good experience with Javascript (jQuery/Vue/React being a bonus)
• You have knowledge of DevOps methodologies and you appreciate the value technologies like Serverless and Kubernetes bring to the software deployment and development process.
• You’re able to communicate complex technical topics to customers and coworkers of varying technical skill levels.
• You’re experienced with Git and CI/CD.
• Bonus - You have good Linux systems administration knowledge (LFCE or RHCE equivalent knowledge).

Other Stuff

Check out https://www.spectora.com and https://youtube.com/spectora to learn more about us.

COVID-19 Precautions

• Remote interview process
• Virtual meetings
• We are a fully remote team!