The Client Success Specialist (For SaaS Leadership Development Platform Implementation)

Responsibilities
Guide & nudge Senior Leaders to focus on completion of their developmental & performance tasks per leadership development plan
Proactively understand the Senior Leaders’ concerns & communicate them effectively to the internal stakeholders
Collect & analyze data from leader’s development & performance actions to gain insights
Evaluate & forecast client needs
Play an advisory role to the product development & marketing team based on what they learn from the client
Coordinate events for the leaders by working with multiple stakeholders
Facilitate orientation sessions for leader participants, coaches, mentors & facilitators
Manage the digital console for various cohorts using NWORX from backend
The Super Powers

Ability to empathize with stakeholders by immersing oneself in client’s context
Ability to share great rapport with Senior Leaders
Excellent verbal & written communication skills
Critical thinker
Growth Mindset
Open to receive critical feedback & improvise rapidly
Ability to deliver within strict deadlines
Proficient in analyzing data using MS Excel
Digital savvy
Ability to create sharp power point/prezi presentations quickly
Good sense of humor to help making work joyful for other stakeholders
A keen interest in Leadership Development & Leadership is a big plus
Remuneration offer
Competitive salary- More than market average for similar roles & experience
Medical Insurance

Hiring Process

We review the resume that you email us at [email protected] with the subject line “(Your Full Name)_ClientSuccessSpecialist”
Online assessment that tests you on verbal, numeric & abstract thinking on parameters like speed & accuracy. Some of us here feel it’s an easy test to crack and others feel they were lucky that they did not do the test when they got hired.
Based on the test scores, we organize a chat with some senior consultants.
In the final round, you have a chat with our founders.
Quick hacks to ace the hiring conversations.

We appreciate you being direct & candid during our conversations.
Speak about your most achievements briefly & sharply in relation to the super powers we asked above.
Find creative ways to establish the evidence for what you have achieved your resume, scores, certificates & testimonials.
beyond
Give us the most clear answer to why you think Designs in Change is a good place for your career.
How will we measure your success?

The success of the Leader Participants in your cohort during their Leadership Development journey.
The timeliness & effectiveness with which you support the coaches, program director, growth project teams with your insights.