Software Training and Technical Support Specialist

Forian provides a unique suite of SaaS solutions, data management capabilities and proprietary data and analytics to optimize and measure operational, clinical and financial performance for customers within the traditional and emerging life sciences, healthcare payer and provider segments, as well as cannabis dispensaries, manufacturers, cultivators and regulators.

CORE RESPONSIBILITIES:
Training clients on system functionality
Monitoring and responding to requests received through the online ticketing system and the phone system
Monitoring tickets assigned to the queue and processing based on priority
Following up with clients’ assigned tickets daily
Travelling to client locations
Event representation
Documenting internal procedures
Installing, testing and configuring new workstations, peripheral equipment and software
Providing assistance in maintaining inventory of all equipment, software and software licenses
Reporting issues to the Service Desk for escalation

QUALIFICATIONS:
Must have at least a 2 year degree
Technical support background
Must have a flexible schedule
General troubleshooting proficiency
Functional use of Microsoft Office and similar applications
Excellent communication skills
Excellent ability to multitask
Must interact well with others and have excellent interpersonal communication skills
Solid professional appearance
Pass a background check
Must be able to travel to Washington state for training purposes (details provided during interview)
Must be able to travel to any location in Hawaii
Must have reliable transportation
Must be highly motivated

PREFERRED QUALIFICATIONS:
2–5 years of work experience
Hardware experience (label printers, receipt printers, scales, and scanners)
SQL, Postgres, Java, Python experience
Forian Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.