Customer Success Manager

Founded in 2015, Doctify’s mission is to bring more trust & transparency to healthcare globally. Through our unique, verified patient reviews system we support over 25,000 Hospitals, Clinics, Doctors & Dentists in 4 international markets to empower patient choice and improve quality of care.

Our co-founder and CEO Stephanie Eltz, originally from Vienna, is especially thrilled to be expanding into the DACH region as we grow our teams across Germany & Austria.

In 6 years, the number of patients that read online reviews before visiting a healthcare provider has increased exponentially from 25% to over 90%! Our platform allows partners to easily collect rich content reviews and display them where patients are looking - on their website, social media & Google presence.

Doctify drives patient engagement, communication, booking conversion and offers invaluable data insights in real time.

As a rapidly scaling international SaaS startup we operate in the UK, UAE, Austria & Germany. Having doubled our growth every consecutive year we now want to move faster to achieve our ambitions, create positive change and improve patient care and experience across the world

Reports to: Global Head of Customer Success

Department: Customer Success

Location: Munich

Elements of the role:

Create the first Customer Success role with our very first customers in our German market.
Own every post-sale interaction from onboarding through to long term adoption.
Build relationships through virtual and face to face meetings.
Drive success for our customers to create advocates and success stories that help demonstrate the value to prospective clients.
Understand clients pain points, find creative solutions.
Utilise the support and infrastructure provide by our global CS team to ensure successful product usage and business reporting.
Work with sales to manage the client through the handover, ensuring the transfer of knowledge of the customer's expectations and goals.
Manage all elements of onboarding including tablet distribution.
Use data to understand the health of your portfolio and implement strategies to optimise performance and minimise churn.

Needed and desired skills:

Experienced in customer relationships, rapport building.
Excellent communication skills and ability to adapt to audiences.
Highly organised with effective time management & follows processes.
Self-starter who thrives in a fast-moving and dynamic environment.
Has the desire to directly impact the success and growth of the company.
Displays initiative to overcome obstacles or implement creative ideas.
Positive & enthusiastic team player who considers the wider business impact.
Must be based in Munich.
Bilingual German & English speaker.

What we offer:

Hybrid remote/office working model.
25 annual holidays in addition to national holidays.
Remote-first summer season.